About this role.
Serve Robotics is seeking a senior technology leader to define and execute enterprise IT strategy across delivery depots, engineering labs, corporate offices, and subsidiaries. The VP will own infrastructure, cloud and network operations, enterprise systems, SaaS governance, IT support, vendor management, and technology investment priorities. The role has substantial security and compliance accountability, including identity and access controls, endpoint protection, incident response, and SOX, SOC 2, and GDPR readiness. This leader will scale an IT organization while supporting robotics operations, IoT and edge-device deployments, new-market launches, acquisitions, and rapid growth. Success requires both executive-level strategic leadership and hands-on operational rigor in a distributed, high-availability environment.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
5/5Pace & Pressure
5/5Autonomy Level
5/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Sample interview questions
I would begin with business expansion plans, operational dependencies, risk requirements, and current-state architecture. I would then prioritize a phased roadmap covering connectivity, identity, endpoint management, collaboration systems, site readiness, support coverage, and security controls, with clear owners, budgets, service-level targets, and measurable milestones.
I use a defense-in-depth model built around centralized identity, least-privilege access, strong device management, network segmentation, endpoint detection and response, logging, and tested incident-response procedures. For edge and IoT systems, I partner with engineering to establish secure provisioning, certificate and credential lifecycle management, patching, and continuous asset visibility.
I establish a service catalog, severity definitions, SLAs, escalation paths, and reporting that exposes recurring issues. I then automate high-volume lifecycle tasks such as onboarding, access provisioning, equipment management, and knowledge-base workflows, allowing the team to focus on complex incidents and proactive reliability improvements.
I translate control requirements into operational practices, evidence collection, and accountable control ownership across IT. This includes access reviews, change management, asset inventories, logging, backup and recovery testing, vendor assessments, segregation of duties, and remediation tracking in partnership with security, finance, legal, and audit stakeholders.
I would conduct diligence across identity, networks, endpoints, SaaS, data handling, security posture, contracts, licenses, critical applications, and support processes. The integration plan would prioritize business continuity and risk reduction, define target-state architecture and migration sequencing, and include executive communication, user-change planning, and measurable cutover criteria.
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
Who We Are
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
As VP of IT Infrastructure & Operations, you will lead our IT strategy and operations across delivery depots, engineering labs, and corporate offices and subsidiaries. You’ll lead the team and own IT infrastructure, standards, security implementation, and support services that power our daily operations and robotics development. This role balances strategy and execution – scaling systems for rapid growth while ensuring reliability, compliance, and a great user experience.
Responsibilities
Define and execute the IT roadmap aligned with Serve’s growth, expansion, and R&D goals, owning budget, vendor selection, contract decisions and key technology investment prioritization.
Partner with engineering, security, operations, HR, finance, facilities and growth teams to ensure IT enables business expansion and robotics innovation.
Lead IT planning for new markets, facilities, acquisitions, and major company initiatives.
M&A – lead IT diligence and IT integration strategy and execution, ensuring a seamless integration phase with minimal disruption to the business.
Oversee enterprise IT infrastructure, networks, and cloud services with a focus on uptime and scalability.
Implement collaboration, productivity, and ERP systems that support cross-functional teams.
Support IoT and edge-device deployments critical to robotics delivery operations.
Partner with security leaders to define and drive access controls, identity management, segregation of duties, endpoint protections, and incident response.
Own the implementation, operation, and continuous improvement of IT security controls within the enterprise technology environment.
Ensure compliance with SOX, SOC 2, GDPR, and related requirements.
Build, mentor, and scale a high-performing IT team.
Establish and deliver on SLAs for IT support across offices, labs, and depots.
Consolidate and lead the management of SaaS applications, vendors and budgets.
Create automated, frictionless experiences in Identity Access Management, IT Help Desk and Employee Lifecycle Automation.
Drive continuous improvement in helpdesk and IT services to maximize productivity.
Qualifications
15+ years in IT infrastructure and operations, with 8+ years in leadership.
Proven experience managing complex, distributed enterprise IT environments in high-growth, tech-driven companies.
Experience managing live operations across multiple time zones and supporting rapid operational expansion.
Deep expertise in networking, cloud platforms, identity management, and enterprise systems.
Track record of hiring and scaling IT teams and infrastructure.
Excellent communication, leadership and vendor management skills.
Known for responsiveness, reliability, and strong follow-through: keeps commitments, communicates promptly, and consistently closes the loop with cross-functional partners.
*Please Note: The listed base salary range applies to candidates based in the US.
Compensation may vary depending on location, experience, and role alignment. We are open to qualified candidates working remotely in Canada:
Canada – ALL: $230 – 310K CAD (Base)
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