About this role.
This role provides multilingual frontline travel support for Navan users, handling hotel, flight, car, and rail bookings through chat, phone, and email. The consultant resolves urgent traveler issues, meets service-level expectations, follows customer and company travel policies, and promotes self-service use of the Navan platform. It requires at least five years of travel-consulting experience, including substantial GDS experience with Sabre, Amadeus, or Galileo, plus fluent English and Hebrew. The position is remote in Portugal and requires availability for rotating weekday shifts between 7 AM and 11 PM.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
4/5Pace & Pressure
5/5Autonomy Level
4/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Sample interview questions
I would first confirm the traveler’s destination, meeting time, flexibility, airline preferences, and any policy constraints. I would immediately search GDS options for the fastest compliant alternative, including nearby airports or rail where appropriate, explain the trade-offs clearly, rebook after approval, and confirm all updated itinerary details.
I have used GDS tools to compare availability, fare rules, routing options, exchanges, cancellations, and ancillary services for air, hotel, and car reservations. I verify traveler profiles and policy requirements before ticketing, document each action, and monitor booking changes to prevent disruptions.
I assess urgency based on immediate travel impact, departure time, safety, and potential business consequences. I address active disruptions first, acknowledge lower-priority requests promptly with realistic timelines, and keep detailed notes so that no case is overlooked.
I would first ensure self-service is suitable for the traveler’s situation, then provide concise, step-by-step guidance in their preferred language. I would explain how the platform can save time for future changes while remaining available to step in if the request becomes complex or urgent.
I would acknowledge the traveler’s urgency and explain the policy in straightforward, nonjudgmental language. Then I would focus on available compliant alternatives, such as a different fare, supplier, timing, or approval path, and make the next steps as easy as possible.
Join Navan in Powering In-Person Connections with Relentless Innovation
At Navan, our mission is to make travel seamless and empowering, so travelers can focus on being there, not getting there. Our Travel Experience team is at the heart of this mission!
As a key member of our fast-growing Travel Experience team, you’ll support our users’ travel needs directly. You’ll take ownership of customer satisfaction by resolving issues, communicating effectively, and collaborating with internal teams to clear any obstacles for travelers — all while delivering an exceptional customer experience. As our frontline, you’ll provide valuable feedback to our product, design, and engineering teams to enhance our customer-facing and internal platforms. This exciting role allows you to impact daily operations, traveler experiences, and product development directly.
NOTE: Candidates must reside in Portugal for consideration, or willing to relocate. Please submit all applications in English.
What You’ll Do:
- Provide top-tier travel support via chat, calls, and emails
- Maintain up-to-date knowledge on suppliers, destinations, and systems
- Quickly assess customer needs, urgency, and preferences
- Accurately handle hotel, flight, car, and rail bookings
- Guide customers in self-service options on the Navan platform and app
- Respond promptly, meeting SLA expectations
- Follow company and customer policies, ensuring global compliance
- Give feedback to stakeholders on goal progress and key processes
- Participate in team meetings on products, suppliers, and industry updates
- Stay current on travel industry best practices
- Maintain attendance, complete assigned training, and meet performance metrics
What We’re Looking For:
- Experience: 5+ years as a Travel Consultant covering air, rail, and hotel bookings; 3+ years with GDS (Sabre, Amadeus, or Galileo) – Both mandatory
- Language: Fluency in English and Hebrew – Mandatory fluency in both languages
- Customer Service: Background in contact center or customer-facing roles
- Tech Skills: Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce
- Availability: Flexible to work rotating shifts, Monday to Friday, between 7 AM and 11 PM
- Skills: Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues
- Attitude: Empathetic, professional, and excellent at communicating verbally and in writing
Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.
Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.
Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email here. Your decision to do so will not affect how your candidacy is evaluated.
Please refer to our Candidate Privacy Notice for more information about our processing of personal data, and your rights.
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
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