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CoderPad

Senior Customer Success Manager – bilingual EN/FR

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Remote from
Ireland
Salary
EUR 80k–90k / yr
Department
Customer Support & Success
Employment
Full Time
Experience
Director
Published
Apply before
6 Nov 2026
Listing views
78
Application actions
6
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AI Summary

The role, at a glance.

CoderPad is hiring a senior bilingual English/French Customer Success Manager to manage strategic EMEA accounts from Ireland on a fully remote basis. The role owns retention, renewals, expansion, account health, executive relationships, and customer advocacy for a technical hiring platform. The successful candidate will lead QBRs and renewal negotiations in both languages, translate product-usage and business signals into action, and partner closely with Sales. This is a commercially oriented customer-success position requiring at least five years of relevant SaaS, account-management, or strategic-consulting experience. Daily practical use of AI tools for account research, QBR preparation, and usage summaries is also expected.

Role DNA

A quick view of the complexity, pace, ownership and collaboration implied by the job description.

Job Complexity

4/5
EasyHard

Pace & Pressure

4/5
RelaxedFast-paced

Autonomy Level

5/5
GuidedFull ownership

Communication Load

5/5
IndependentCollaborative
AI insightThis is a senior, revenue-influencing role with ownership of strategic accounts, executive stakeholders, complex renewals, and expansion outcomes. Bilingual executive communication and independent management of account strategy materially raise the role's complexity.

Salary analysis

Estimated compensation compared with the broader EU market for similar roles.

Estimated job medianHighly competitive
€85,000
EU market range€70k–€95k
AI insightThe disclosed on-target earnings range is EUR 80,000–90,000 yearly, including base salary and variable compensation; its midpoint is EUR 85,000. For a senior bilingual Customer Success Manager managing strategic SaaS accounts in Ireland/the European market, a competitive estimated market range is approximately EUR 70,000–95,000 yearly, with variation driven by portfolio size, variable-pay design, and enterprise SaaS experience.

Core skills

Skills and capabilities most closely associated with this opportunity.

Customer Success ManagementStrategic Account ManagementSaaSEnterprise AccountsRenewalsExpansionQBRsEnglish-French BilingualExecutive Stakeholder ManagementCustomer Analytics
Sample interview questions
How do you build an account plan for a strategic SaaS customer?

I begin by mapping stakeholders, the customer's business objectives, adoption patterns, commercial terms, and potential risks. I then define measurable success outcomes, an engagement cadence, actions with clear owners, and a mutual timeline covering value realization, renewal readiness, and relevant expansion opportunities.

Describe how you would prepare and run a QBR in French for an executive customer audience.

Je préparerais une synthèse claire des résultats obtenus, des indicateurs d'utilisation, des objectifs métier et des risques éventuels. Pendant la réunion, je relierais les données de la plateforme aux priorités du client, validerais les prochaines étapes avec les décideurs et terminerais avec un plan d'action partagé, des responsables et des échéances.

What would you do if usage data indicated that a strategic account was at risk of churn?

I would validate the data with qualitative context from users and sponsors, identify the likely root cause, and engage the appropriate stakeholders quickly. I would propose a targeted recovery plan tied to the customer's goals, establish measurable checkpoints, and maintain transparent internal coordination with Sales and relevant product teams.

How do you approach a renewal negotiation while preserving a consultative customer relationship?

I start well before the renewal date by confirming realized value, future priorities, stakeholder alignment, and procurement requirements. During negotiation, I focus on a transparent value narrative, address concerns directly, and collaborate with Sales to reach terms that support both customer outcomes and sustainable commercial growth.

Give an example of how you use AI tools in your customer-success workflow.

I use AI to consolidate account research, summarize usage and engagement trends, draft QBR outlines, and turn meeting notes into prioritized follow-up actions. I validate all outputs against source data and customer context, then tailor the final communication to the stakeholder and business objective.

This analysis is generated from the job description. Salary estimates, role characteristics and sample answers are guidance, not employer-provided facts.
Opportunity details

About this role.

We are looking for a Senior Customer Success Manager to join our Customer Success team in Ireland (full remote).

What does a Senior Customer Success Manager, EMEA at CoderPad do?

CoderPad CSMs partner with technical hiring and engineering leaders to make sure they get real, measurable value from our platform, and keep coming back to it as their hiring needs grow. As the global leader in the technical interview space, with 4,000+ customers in 165+ countries, our goal as a Customer Success team is to drive retention, expansion, and advocacy across our customer base by helping customers achieve outcomes that matter to their business, not just adoption for its own sake.

This role owns a book of strategic EMEA accounts, with a particular focus on French-speaking customers. You’ll run executive-level relationships, own renewal and expansion outcomes, and be the CS voice for the region.

This role reports to the VP of Customer Success and is located in Ireland.

What you’ll be doing

  • Owning a portfolio of strategic EMEA accounts, accountable for retention, expansion, and account health.

  • Building and executing account plans for top accounts, tied to each customer’s actual business goals.

  • Running QBRs in both English and French to reinforce value and deepen the relationship.

  • Monitoring account health through usage data and qualitative signals, and getting ahead of risk before it turns into churn.

  • Owning renewal conversations end to end, including negotiation, in close partnership with Sales.

  • Identifying and driving expansion opportunities alongside Sales.

  • Generating referenceable customer wins: case studies, testimonials, referrals.

  • Representing the voice of the customer internally to shape product and CS decisions.

  • Using AI tools daily to work efficiently, from QBR prep to account research to usage summaries.

What you should bring

  • 5+ years in customer success, account management, or strategic consulting, ideally in SaaS or a technical hiring platform.

  • Bilingual English/French at a business and executive level. You’ll be running QBRs and negotiating renewals in French.

  • Proven experience managing executive relationships with a consultative, solution-oriented approach.

  • Strong commercial acumen across renewals, upsells, expansion strategy, and contract negotiation.

  • Comfort analyzing usage and business data to turn it into action, not just reporting.

  • Daily, hands-on use of AI tools in your current workflow. You should be able to speak to specific ways you use them, not just that you do.

Compensation

Compensation for this role includes: base salary and variable, OTE 80-90k

Additional Information

The CoderPad Interview Process

Your actual interview plan has more stages than the template’s default four, so I’d list it out explicitly rather than use the generic version, so candidates know what they’re signing up for:

  1. Qualify Application (30 min)

  2. Recruiter phone screen (30 min)

  3. Hiring manager interview (45 min)

  4. Screen assessment (90 min)

  5. Panel interview (3X30 min)

  6. Final interview with our CEO (30 min)

Apply now >

This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content.

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