Suggested rewrite: Led a cross-functional initiative that improved [business outcome] by [measurable result], demonstrating experience relevant to this role...
Account Manager, NYC
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- Remote from
- USA
- Salary
- USD 96k–132k / yr
- Department
- Customer Support & Success
- Employment
- Full Time
- Experience
- Director
- Published
- Apply before
- 27 Nov 2026
- Listing views
- 23
- Application actions
- 2
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The role, at a glance.
StackAdapt is hiring an Account Manager to own post-sales client relationships, campaign performance, retention, and account expansion. The role centers on programmatic advertising and requires hands-on experience optimizing campaigns within a DSP environment. The successful candidate will advise clients on strategy, provide reporting and QBRs, troubleshoot pixels and third-party tags, and identify upsell opportunities. This is a remote-first US role with a preference for candidates in New York City and up to 20% travel. Candidates need at least six years of RTB or programmatic media-buying experience and strong client-facing communication skills.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Pace & Pressure
4/5Autonomy Level
4/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
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Sample interview questions
I begin by validating tracking, audience setup, inventory, pacing, and KPI definitions. I then analyze delivery and conversion data by channel, creative, audience, device, geography, and frequency to identify constraints. Based on the findings, I prioritize targeted changes, monitor their impact, and clearly explain the rationale and results to the client.
I would combine performance trends, KPI attainment, optimization history, and business outcomes into a concise narrative. I would highlight wins, explain gaps with evidence, and prepare forward-looking recommendations tied to the client’s priorities. The meeting should end with agreed actions, owners, timelines, and growth opportunities.
I have worked with campaign tracking implementations by confirming tag placement, testing event firing, validating parameters, and troubleshooting discrepancies between platform and client analytics. I communicate technical requirements in accessible language and coordinate with client technical teams when changes are required.
I focus first on earning trust through reliable execution and measurable campaign results. Once I understand the client’s objectives and performance gaps, I recommend additional capabilities only when they solve a clear business need. This makes expansion consultative and aligned with long-term retention.
I would connect the recommendation to the stakeholder’s business goal before discussing platform mechanics. For example, I might explain that refining audience and frequency settings will reduce wasted impressions and focus budget on people more likely to convert. I would use clear visuals, expected impact, and a practical next step rather than technical jargon.
About this role.
StackAdapt is the leading technology company that empowers marketers to reach, engage, and convert audiences with precision. With 465 billion automated optimizations per second, the AI-powered StackAdapt Marketing Platform seamlessly connects brand and performance marketing to drive measurable results across the entire customer journey. The most forward-thinking marketers choose StackAdapt to orchestrate high-impact campaigns across programmatic advertising and marketing channels.
Reporting to the Director, Client Services, you’ll play an integral role in post-sales client relationships as it relates to user adoption of the StackAdapt platform, campaign management, client retention and account expansion opportunities. You’ll work closely with your Account Executives, Client Service support teams, and cross functional teams to maximize the campaign ROI of our customers. Additionally, this role will allow you to use your RTB/Programmatic media buying experience to optimize campaigns and come up with unique solutions that ensure our clients are satisfied with their campaign performance.
StackAdapt is a Remote First company although we are prioritizing candidates located in New York City for this role.
What you’ll be doing:
- Act as the main point of contact for your portfolio of clients across a wide range of verticals
- Design unique campaign strategies within the StackAdapt platform
- Ensure client campaigns are successful by providing regular reporting on their campaign goals, providing strategic solutions and optimizations to meet identified KPIs
- Set up/traffic advertising campaigns on the StackAdapt DSP, including third party tag implementation and pixel creation/troubleshooting
- Participate in the identification of upselling opportunities and improve services such as the development of tools, procedures and reports aimed to increase efficiency
- Optimize campaigns and recommend new opportunities by analyzing campaign performance on a regular basis
- Provide Strategic Thought Leadership, acting as a strategic advisor to your clients
- In-person and virtual meetings, presentations, Quarterly Business Reviews and training/education
- Travel up to 20% of time
What you’ll bring to the table:
- 6+ years of experience in Real Time Bidding/programmatic expertise (DSP, Ad Network)
- Experience running Google Ad Words, Facebook Ads or executed through a DSP as a self-serve user
- Proven success in managing client relationships and delivering service excellence
- Focus on retaining accounts and growing revenue
- The ability to grasp and communicate technical concepts and platform-based knowledge
- Familiarity with the latest digital advertising trends and ideas
- Experience working with complex databases is a plus
The compensation range listed for this role reflects the expected base salary for candidates located in the posting country based on a global rate. It is informed by market data and the approved budget for this position. StackAdapt maintains different compensation ranges for roles across other countries and regions, and final offers will be aligned to the candidate’s current location. We do not ask candidates about current or prior salary history, and we will not use such information, if volunteered, in setting an offer.
This range represents base salary only. Depending on the role, candidates may also be eligible for additional compensation such as annual bonuses, commissions, equity awards, and a comprehensive benefits package.
Factors Influencing Final Compensation:
- The final compensation offer will be determined by a variety of factors, which may include, but are not limited to: the candidate’s specific experience, technical skills, knowledge, abilities, and relevant education, licensure, and certifications.
- Other business factors, such as organizational needs and budget alignment, may also be considered in the final offer.
Base Salary Band
$96,000—$132,000 USD
StackAdapter’s Enjoy:
- Highly competitive salary
- Retirement/ 401K/ Pension Savings globally
- Competitive Paid time off packages including birthday’s off!
- Access to a comprehensive mental health care program
- Health benefits from day one of employment
- Work from home reimbursements
- Optional global WeWork membership for those who want a change from their home office and hubs in London and Toronto
- Robust training and onboarding program
- Coverage and support of personal development initiatives (conferences, courses, books etc)
- Access to StackAdapt programmatic courses and certifications to support continuous learning
- An awesome parental leave program
- A friendly, welcoming, and supportive culture
- Our social and team events!
Please note: Benefits and perks may vary depending on your country of employment and the nature of your engagement. In locations where StackAdapt does not have a legal entity, employment and benefits are administered in accordance with local regulations and partner policies.
StackAdapt is a diverse and inclusive team of collaborative, hardworking individuals trying to make a dent in the universe. No matter who you are, where you are from, who you love, follow in faith, disability, superpower status, ethnicity, or the gender you identify with (if you’re comfortable, let us know your pronouns), you are welcome at StackAdapt.
StackAdapt is committed to providing an inclusive and accessible recruitment process. Accommodations are available upon request for candidates taking part in all aspects of the selection process. If you require an accommodation, please let us know.
We use artificial intelligence (AI) to streamline the resume reviews of candidates and assess their fit based on the criteria outlined in the job posting. We do not use AI to make any final hiring or interview decisions.
About StackAdapt
We’ve been recognized for our diverse and supportive workplace, high performing campaigns, award-winning customer service, and innovation. We’ve been awarded:
G2 Top Software for 2026
2026 Best Workplaces™ for Young Talent and in Canada by Great Place to Work®
#1 DSP on G2 and leader in a number of categories including Cross-Channel Advertising
2026 Winner in the (CTV/OTT) Product/Platform category for the 2026 ADWEEK Tech Stack Awards
To learn more about our privacy practices, please see our Privacy Policy.
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