Suggested rewrite: Led a cross-functional initiative that improved [business outcome] by [measurable result], demonstrating experience relevant to this role...
Account Manager, Toronto
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- Remote from
- Canada
- Salary
- CAD 88k–121k / yr
- Department
- Customer Support & Success
- Employment
- Full Time
- Experience
- Director
- Published
- Apply before
- 27 Nov 2026
- Listing views
- 21
- Application actions
- 1
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The role, at a glance.
This Account Manager role manages post-sales relationships for programmatic advertising clients, focusing on adoption, campaign performance, retention, and account growth. The position requires hands-on experience with RTB and DSP-based media buying, including campaign trafficking, tag implementation, pixel troubleshooting, optimization, and KPI reporting. The successful candidate will act as a strategic advisor, partner with Account Executives and client-service teams, and lead virtual and in-person business reviews and training. It is a Toronto-based remote-first position with up to 20% travel and a strong emphasis on clear client communication and measurable campaign ROI.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Pace & Pressure
4/5Autonomy Level
4/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader CA market for similar roles.
Core skills
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Sample interview questions
I would first validate tracking, pixels, conversion events, pacing, and delivery settings to ensure the data is reliable. Then I would review performance by audience, creative, inventory, device, geography, and frequency, identify the main constraint, and test targeted changes such as bid strategy, audience refinement, creative rotation, or inventory controls. I would document the rationale, monitor results against agreed KPIs, and communicate recommendations clearly to the client.
I start with a structured onboarding conversation to confirm business goals, success metrics, stakeholders, timelines, and communication preferences. I set realistic expectations, provide transparent reporting, and establish a regular cadence for strategic reviews. By connecting platform activity to the client's business outcomes and proactively addressing risks, I build credibility over time.
I have worked with campaign tracking setups by validating tag placement, checking event firing, confirming URL parameters, and coordinating with technical or analytics stakeholders when issues arise. My approach is to isolate whether the issue is implementation, platform configuration, attribution, or data latency, then test the fix before confirming resolution. I also explain technical findings in plain language so clients understand both the issue and its impact.
I look for expansion opportunities that are supported by performance data and directly address a client objective, such as reaching a new audience, adding a channel, or scaling a successful tactic. I present the opportunity as a strategic recommendation with expected value, assumptions, and measurement criteria rather than as a generic upsell. This keeps the conversation focused on client outcomes and strengthens trust.
I prioritize work based on campaign risk, client impact, deadlines, revenue importance, and the urgency of technical issues. I use a consistent workflow for monitoring performance, scheduling proactive optimizations, and preparing client updates, while reserving capacity for escalations. If priorities conflict, I communicate trade-offs early and align with internal partners on the highest-impact next steps.
About this role.
StackAdapt is the leading technology company that empowers marketers to reach, engage, and convert audiences with precision. With 465 billion automated optimizations per second, the AI-powered StackAdapt Marketing Platform seamlessly connects brand and performance marketing to drive measurable results across the entire customer journey. The most forward-thinking marketers choose StackAdapt to orchestrate high-impact campaigns across programmatic advertising and marketing channels.
Reporting to the Director, Client Services, you’ll play an integral role in post-sales client relationships as it relates to user adoption of the StackAdapt platform, campaign management, client retention and account expansion opportunities. You’ll work closely with your Account Executives, Client Service support teams, and cross functional teams to maximize the campaign ROI of our customers. Additionally, this role will allow you to use your RTB/Programmatic media buying experience to optimize campaigns and come up with unique solutions that ensure our clients are satisfied with their campaign performance.
StackAdapt is a Remote First company although we are requiring candidates be located in Toronto.
What you’ll be doing:
- Act as the main point of contact for your portfolio of clients across a wide range of verticals
- Design unique campaign strategies within the StackAdapt platform
- Ensure client campaigns are successful by providing regular reporting on their campaign goals, providing strategic solutions and optimizations to meet identified KPIs
- Set up/traffic advertising campaigns on the StackAdapt DSP, including third party tag implementation and pixel creation/troubleshooting
- Participate in the identification of upselling opportunities and improve services such as the development of tools, procedures and reports aimed to increase efficiency
- Optimize campaigns and recommend new opportunities by analyzing campaign performance on a regular basis
- In-person and virtual meetings, presentations, Quarterly Business Reviews and training/education
- Provide Strategic Thought Leadership, acting as a strategic advisor to your clients
- Travel up to 20% of time
What you’ll bring to the table:
- 3+ years of experience in Real Time Bidding/programmatic expertise (DSP, Ad Network)
- Experience running Google Ad Words, Facebook Ads or executed through a DSP as a self-serve user
- Proven success in managing client relationships and delivering service excellence
- Focus on retaining accounts and growing revenue
- The ability to grasp and communicate technical concepts and platform-based knowledge
- Familiarity with the latest digital advertising trends and ideas
- Experience working with complex databases is a plus
The compensation range listed for this role reflects the expected base salary for candidates located in the posting country based on a global rate. It is informed by market data and the approved budget for this position. StackAdapt maintains different compensation ranges for roles across other countries and regions, and final offers will be aligned to the candidate’s current location. We do not ask candidates about current or prior salary history, and we will not use such information, if volunteered, in setting an offer.
This range represents base salary only. Depending on the role, candidates may also be eligible for additional compensation such as annual bonuses, commissions, equity awards, and a comprehensive benefits package.
Factors Influencing Final Compensation:
- The final compensation offer will be determined by a variety of factors, which may include, but are not limited to: the candidate’s specific experience, technical skills, knowledge, abilities, and relevant education, licensure, and certifications.
- Other business factors, such as organizational needs and budget alignment, may also be considered in the final offer.
Base Salary Band
$88,000—$121,000 CAD
StackAdapter’s Enjoy:
- Highly competitive salary
- Retirement/ 401K/ Pension Savings globally
- Competitive Paid time off packages including birthday’s off!
- Access to a comprehensive mental health care program
- Health benefits from day one of employment
- Work from home reimbursements
- Optional global WeWork membership for those who want a change from their home office and hubs in London and Toronto
- Robust training and onboarding program
- Coverage and support of personal development initiatives (conferences, courses, books etc)
- Access to StackAdapt programmatic courses and certifications to support continuous learning
- An awesome parental leave program
- A friendly, welcoming, and supportive culture
- Our social and team events!
Please note: Benefits and perks may vary depending on your country of employment and the nature of your engagement. In locations where StackAdapt does not have a legal entity, employment and benefits are administered in accordance with local regulations and partner policies.
StackAdapt is a diverse and inclusive team of collaborative, hardworking individuals trying to make a dent in the universe. No matter who you are, where you are from, who you love, follow in faith, disability, superpower status, ethnicity, or the gender you identify with (if you’re comfortable, let us know your pronouns), you are welcome at StackAdapt.
StackAdapt is committed to providing an inclusive and accessible recruitment process. Accommodations are available upon request for candidates taking part in all aspects of the selection process. If you require an accommodation, please let us know.
We use artificial intelligence (AI) to streamline the resume reviews of candidates and assess their fit based on the criteria outlined in the job posting. We do not use AI to make any final hiring or interview decisions.
About StackAdapt
We’ve been recognized for our diverse and supportive workplace, high performing campaigns, award-winning customer service, and innovation. We’ve been awarded:
G2 Top Software for 2026
2026 Best Workplaces™ for Young Talent and in Canada by Great Place to Work®
#1 DSP on G2 and leader in a number of categories including Cross-Channel Advertising
2026 Winner in the (CTV/OTT) Product/Platform category for the 2026 ADWEEK Tech Stack Awards
To learn more about our privacy practices, please see our Privacy Policy.
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