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HyperHug

Senior Community Manager

AI Summary
HyperHug is seeking a Senior Community Manager to grow and engage the Oxide: Survival Island player community. The role owns community operations across Discord, Telegram, and other relevant channels, including events, announcements, moderation, sentiment tracking, and feedback reporting. This person will manage moderators, improve community infrastructure and automation, and support the Creator Program. Success requires gaming-community experience, strong English and Russian writing skills, sound judgment in sensitive community situations, and independent cross-functional collaboration.
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Remote from
Cyprus
Salary
Undisclosed
Department
Marketing & Sales
Employment
Full Time
Experience
Senior
Published
Apply before
11 Dec 2026
Listing views
31
Application actions
1
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Opportunity details

About this role.

HyperHug is an international game development studio specializing in the shooter genre. Our main office is based in Cyprus, but our talented team works remotely from around the world. We’re developing Oxide: Survival Island, an immersive multiplayer survival shooter for mobile platforms, and we’re always looking for motivated individuals who want to grow with us, contribute their creativity, and help shape the future of our games.

We’re looking for a Senior Community Manager to strengthen our relationship with the Oxide player community and help make it more active, engaged, and connected to the game. You’ll work directly with our Discord and Telegram communities, organize activities and events, create player-facing content, manage moderators, track community sentiment, and help turn player feedback into actionable insights for the team. You’ll also support our Creator Program and work closely with other teams to make sure communication with players stays clear, consistent, and engaging.

What You’ll Be Doing:

  • Manage and grow our player communities across Discord, Telegram, and other relevant platforms.

  • Plan and run community activities: contests, events, polls, challenges, giveaways, and other interactive formats.

  • Track player sentiment, recurring concerns, and community trends, and communicate key feedback to internal teams.

  • Write and publish community posts, announcements, updates, and social media content.

  • Manage the moderation team, maintain moderation standards, and help resolve complex community cases.

  • Maintain and improve Discord and Telegram infrastructure, including channels, roles, bots, moderation tools, and automation.

  • Support the Creator Program and communication with content creators.

  • Work closely with LiveOps, Art, Product, and development teams on community-facing initiatives.

What We Expect From You:

  • 3+ years of experience in community management within the gaming industry.

  • Strong understanding of gaming communities, player engagement, and retention.

  • Hands-on experience managing Discord and/or Telegram communities.

  • Experience managing moderators and handling complex community situations.

  • Experience organizing community events, contests, giveaways, and other interactive activities.

  • Strong SMM and copywriting skills with the ability to adapt communication for different platforms and audiences.

  • Experience with Discord and Telegram bots, moderation tools, roles, permissions, and community automation.

  • Practical experience with AI tools such as ChatGPT and Claude.

  • Strong written English (B2+) and fluent Russian for internal communication and player-facing work.

  • Organized, proactive, and able to work independently without detailed day-to-day supervision.

Nice to Have:

  • Gaming background in multiplayer survival games such as Rust, Last Day on Earth, Frostborn, DayZ, ARK, or similar.

  • Experience working with content creators or influencer programs.

  • Basic skills in Photoshop, Illustrator, or similar tools for adapting existing assets and preparing simple community visuals.

  • Familiarity with automation tools such as n8n, Zapier, or Make.

What We Offer:

  • Competitive salary.

  • Remote work format.

  • The chance to shape both the community and quality of an ambitious multiplayer survival shooter.

  • A passionate and supportive team that values creativity and ownership.

  • A culture built on initiative, transparency, and collaboration.

Apply now >

This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content.

Role DNA

A quick view of the complexity, pace, ownership and collaboration implied by the job description.

Job Complexity

4/5
EasyHard

Pace & Pressure

4/5
RelaxedFast-paced

Autonomy Level

5/5
GuidedFull ownership

Communication Load

5/5
IndependentCollaborative
AI insightThe position combines strategic community growth with hands-on moderation, live event execution, creator communication, and player-feedback analysis. It requires strong independent judgment because community issues can be fast-moving and highly visible.

Salary analysis

Estimated compensation compared with the broader US market for similar roles.

Estimated job median (per year)Market rate
$55,000
US market range (per year)$45k–$70k
AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer salary amount is disclosed. The annual median and market range are estimated in USD for a senior gaming community-management role; the yearly period is inferred from the full-time professional role and standard market convention.

Core skills

Skills and capabilities most closely associated with this opportunity.

Gaming community managementDiscord administrationTelegram community managementCommunity moderationPlayer engagementCommunity eventsSocial media managementCopywritingSentiment analysisCreator program managementCommunity automationDiscord botsStakeholder communicationLiveOps collaborationAI tools
Sample interview questions
How would you measure whether the Oxide community is becoming more active and engaged?

I would establish a baseline for active members, message volume, retention, event participation, response time, sentiment, and creator-driven referrals. I would review these metrics by channel and content type, then pair them with qualitative feedback to identify the activities that produce meaningful engagement rather than short-term noise.

Describe how you would handle a major player complaint spreading quickly on Discord and Telegram.

I would first verify the issue with the appropriate internal team and acknowledge the community promptly without making unsupported promises. I would publish a clear status update, consolidate duplicate discussions where appropriate, give moderators consistent guidance, and provide follow-up updates until the issue is resolved or a decision is communicated.

What approach would you take to managing a distributed moderation team?

I would define escalation paths, tone-of-voice standards, enforcement rules, and documentation for common scenarios. Regular check-ins, post-incident reviews, moderator performance feedback, and a shared knowledge base would help the team make consistent decisions while preserving local judgment for nuanced cases.

How would you turn player feedback into useful insights for Product and LiveOps teams?

I would group feedback by recurring theme, severity, player segment, and evidence level rather than forwarding isolated comments. A concise recurring report would highlight sentiment shifts, representative examples, emerging risks, and recommended actions, while closing the loop with players when their feedback informs a change.

How would you design a community event for a multiplayer survival shooter?

I would begin with a clear goal, such as retention, reactivation, or feedback collection, and build an accessible in-game or community challenge around it. I would define the rules, moderation plan, rewards, announcement schedule, and success metrics in advance, then evaluate participation, sentiment, and operational issues afterward to improve the next event.

This analysis is generated from the job description. Salary estimates, role characteristics and sample answers are guidance, not employer-provided facts.
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