Senior Client Relationship and Business Operations Manager

Lead client relationship management and business operations for an international portfolio of corporate clients and government stakeholders in a complex, highly regulated environment.

Manage trusted relationships with more than 100 corporate clients, shipowners, and government stakeholders across Europe, Asia, and Latin America. Conduct research and analysis to resolve complex cross-border cases and interpret international maritime regulations.

Contributed to a business process transformation programme that reduced turnaround times by 35% and improved team performance by 25%. Secured two major international clients, contributing to 28% revenue growth, while overseeing more than 5,000 crew certifications and vessel registrations annually.

Managed strategic client accounts for a rapidly growing facilities management business, combining relationship management, commercial development, and operational delivery.

Helped expand the client portfolio from 6 to 18 commercial contracts and managed a £4.1M portfolio with a focus on client retention, service quality, and business growth.

Increased revenue from existing key accounts by 40% through proactive relationship management and commercial development. Improved operational consistency and increased client satisfaction by 50%.

Managed large commercial contracts across more than 100 sites, ensuring operational performance, regulatory compliance, and client satisfaction.

Managed a £10M client portfolio and used KPI analysis to improve operational efficiency by 18%.

Led and developed a team of more than 50 employees, supporting consistent service delivery across multiple commercial locations.

Supported facilities operations through contractor coordination, compliance management, supplier performance monitoring, and administrative support.

Maintained health and safety compliance and audit readiness across operational activities.

Managed relationships with more than 15 contractors and suppliers, contributing to a 20% reduction in costs.

Led technical reviews and regulatory assessments for municipal public construction and infrastructure projects.

Reviewed and approved more than 85 construction projects annually, ensuring alignment with applicable technical and regulatory requirements.

Conducted regulatory assessments that contributed to a 30% reduction in compliance violations.

Coordinated multidisciplinary engineering activities supporting large infrastructure projects.

Monitored engineering project progress, stakeholder coordination, and compliance requirements across project activities.

Coordinated engineering teams and stakeholders to reduce project delays by 30%.

Support asylum seekers and refugees through community engagement, conversational English practice, and practical day-to-day assistance.

Help organise and deliver community activities by welcoming guests, serving refreshments, and creating an inclusive environment for new arrivals.

Provide practical support with job applications, social housing applications, administrative processes, and access to essential services.

Master in Management (MiM) currently in progress.

Bachelor's degree in Civil Engineering.