Regional Operations Executive

Direct operational performance for a seven-location, 850-room hospitality portfolio, with accountability for financial performance, labor optimization, compliance, customer experience, and field execution.

Increased portfolio revenue by 10% through performance management, market analysis, and revenue-focused strategies. Own budgeting, forecasting, P&L performance, financial reporting, cost-control initiatives, operational audits, compliance reviews, corrective actions, leadership coaching, transitions, openings, turnarounds, and enterprise projects.

Directed operations for a four-location, 440-room portfolio, overseeing financial performance, operating standards, workforce management, and customer experience.

Improved portfolio occupancy by 8% through market-focused strategies, revenue initiatives, and performance accountability. Managed budgeting, forecasting, labor performance, expense controls, operating KPIs, standardized processes, operational audits, leadership development, and corrective action plans for teams of more than 45 associates.

Directed district-wide operations across a nine-location portfolio, with responsibility for financial performance, workforce management, compliance, and customer experience.

Improved regional guest experience performance by 15% through service recovery strategies and leadership accountability. Improved EBITDA through labor optimization, cost controls, and operational efficiency while leading cash management, collections, purchasing controls, audits, safety inspections, recruiting, onboarding, training, coaching, and performance management.

Advanced from single-site management to multi-unit leadership responsibility for two locations totaling approximately 200 rooms.

Directed daily operations, financial performance, workforce scheduling, inventory controls, purchasing, and budget adherence. Led hiring, onboarding, training, coaching, performance development, sales and revenue initiatives, and improvement plans for underperforming locations.

Oversaw guest service operations with accountability for service quality, productivity, profitability, and customer satisfaction.

Led and coached front office personnel and served as Acting Manager on Duty with cross-department operational oversight. Managed forecasts, schedules, supply ordering, SOP execution, and service standards.

Directed daily front office operations, including guest service, service recovery, scheduling, team development, systems, inventory, and operating procedures.

Supported consistent service delivery and team performance through operational oversight, staff coaching, and adherence to established procedures.

Supervised front office operations and supported cross-department coordination, service standards, and team performance.

Helped maintain effective guest service operations through frontline supervision, employee support, and operational coordination.

High School Diploma.