I am a customer success, account management, and data annotation professional with international experience across SaaS, technology, compliance, creative, and project environments.
I have managed client portfolios, renewals, retention initiatives, onboarding activities, and support operations. I am experienced in working with CRM platforms, resolving customer inquiries, and identifying opportunities for upsell and cross-sell growth.
I also specialize in AI data annotation, multilingual text classification, linguistic labeling, NLP evaluation, and quality assurance for machine learning and large language model datasets. I work across French, Arabic, and English content with attention to accuracy, semantic consistency, and guideline compliance.
My background includes cross-functional coordination with engineering, product, vendor, research, and project teams. I use structured feedback, reporting, and workflow optimization to improve customer outcomes and operational performance.
I have also worked in creative direction, KYC due diligence, risk assessment, and international project coordination. I am currently based in Takarazuka, Osaka, Japan, and am actively studying Japanese.
