I am an operations leader and executive assistant with nearly 20 years of experience supporting CEOs, founders, senior executives, and distributed teams. My background combines executive support, operations management, program delivery, stakeholder coordination, and client-facing work across the US, UK, Asia, and the Philippines.
I have scaled remote operations teams, built practical workflows, and improved accountability through clear communication standards, reporting routines, SOPs, and project tracking systems. At MADX Digital, I worked directly with founders to grow a remote team to approximately 30 members while supporting delivery, hiring, planning, and team culture.
I am experienced in high-volume executive administration, including complex calendar and inbox management, confidential correspondence, travel and visa coordination, meeting preparation, expense reporting, invoicing, and action-item tracking. At Sykes Asia, I supported an SVP, four senior directors, and eleven directors in a highly confidential and fast-paced environment.
I also bring hands-on experience in remote-work activation, vendor management, logistics, shuttle operations, onboarding, offboarding, CRM administration, email marketing, and event coordination. During the COVID-19 transition, I helped activate work-from-home arrangements for up to 4,000 employees and managed transportation operations for up to 800 onsite employees.
I enjoy building organized, people-focused operations that help leadership teams make decisions, meet commitments, and serve clients effectively. I am comfortable working remotely across time zones and using modern collaboration, automation, CRM, finance, and project-management platforms.
Managed global operations and consultative sales activities for river cruise, coach tour, and destination wedding brands.
Worked with international clients and supported cross-brand service delivery, client relationships, and sales operations.
Progressed from SEO Project Manager to Operations & Program Manager and Senior Operations & Program Manager at a remote London-based digital agency. Worked directly with co-founders to scale the team to approximately 30 members and hire key operations, management, and delivery personnel.
Led daily operations, stand-ups, monthly planning, QA check-ins, client onboarding, reporting, and deliverable tracking. Built operational systems using Google Workspace, Trello, and Slack, establishing core hours, communication protocols, reporting timelines, and SOP alignment.
Provided executive support to the Senior Vice President of Operations, four Senior Directors, and eleven Directors. Managed complex calendars, meetings, C-level coordination, confidential business and personal matters, leadership sessions, travel, visas, and expense reporting.
Led work-from-home activation for up to 4,000 employees beginning in March 2020, including equipment delivery and retrieval. Also managed daily shuttle operations for up to 800 onsite employees, including manifests, vendor coordination, dispatch, invoice audits, cost allocation, and payment processing.
Provided remote executive assistance for a Florida-based business, supporting lead and CRM management, email marketing, and event management.
Coordinated administrative and client-facing activities to support business operations and marketing execution.
Supported a Texas-based CEO with lead and CRM management, email marketing, podcast production, and event scheduling.
Managed administrative workflows and scheduling requirements to support client engagement and business operations.
Supported the CEO of a Virginia-based organization with calendar and inbox management, meeting minutes, invoice management, process governance, and project management.
Maintained organized operational records and supported the execution of internal processes and leadership priorities.
Founded and operate a short- and long-term rental business in Makati, Philippines.
Manage guest experience, operational coordination, and day-to-day rental activities.
Co-founded a Philippines-based link-building business.
Supported business operations and collaboration activities during the venture's operating period.
Supported operations for a UK-based marketing organization, including advertising reporting, client outreach, client management, and lead management.
Helped maintain client communications and reporting workflows across operational activities.
Provided personal assistant and social media management support for a USA-based CEO.
Managed calendar and inbox activities, invoices, and standard operating procedures while supporting online brand operations.
Managed projects and remote teams for a USA-based organization, with responsibilities spanning recruitment, payroll, and virtual events.
Supported people operations and delivery coordination across projects and team members.
Provided virtual assistant support to a USA-based CEO and financial advisor.
Managed social media initiatives that increased followers by 86% within nine months, alongside executive administrative support.
Worked as a Knowledge Analyst supporting more than 2,000 frontline employees and six million Australian customers.
Maintained an 85% accuracy rate while supporting knowledge and service-related operational requirements.
Bachelor of Science in Business Administration, Management Information Systems
Completed a Bachelor of Science in Business Administration with a specialization in Management Information Systems.
Certification, Digital Marketing and Leadership & Management
Completed coursework in Digital Marketing and Leadership & Management.
Google Analytics Individual Qualification, Google Analytics
Earned Google Analytics Individual Qualification training.
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