Revenue Operations Manager

I lead QIMA's global Zoho CRM transformation across three divisions and 30 business units. I manage a multidisciplinary team of developers and analysts to establish Zoho as a unified source of truth for Sales and Marketing.

I manage project scope, stakeholders, risks, and delivery while implementing scalable RevOps and governance processes. I standardized Asana templates, RAG reporting, and support workflows, and introduced AI-driven governance using LLMs that reduced reporting overhead by 72%.

I led outbound infrastructure and Revenue Operations for a US-based healthcare SaaS company serving independent medical practices. I optimized lead routing, campaign execution, and Salesforce and Marketo operations.

I implemented scalable territory and assignment logic to improve SDR and Account Executive performance. I also built Clay workflows to strengthen data quality, segmentation, outbound productivity, and pipeline visibility.

I led a team of three Revenue Operations professionals and implemented a data-oriented sales structure for Account Executives and Account Managers. I guided strategic planning across Sales, Customer Success, and Marketing.

I leveraged HubSpot and revenue intelligence platforms to improve operational effectiveness and optimize revenue generation by 12%. I also managed business requirements gathering, sales and marketing process optimization, and prioritization of multiple projects and subprojects.

I led global sales enablement programs for 200 sellers, improving onboarding, productivity, and pipeline generation. I drove sales process optimization and learning strategy to support go-to-market performance.

I managed sales tools and advised leadership on adoption, change management, and localization across global teams.

I led onboarding and enablement programs for 55 Account Executives across LATAM, improving productivity and ramp time. I drove sales process optimization and advised leadership on tools and performance improvements.

I managed localization and execution of regional enablement programs, including international experience supporting teams in Mexico.

I launched a new business unit and drove revenue through KPI optimization, automation, CRM implementation using Salesforce and HubSpot, product launches, and channel development.

I improved forecasting and led the transition from Customer Service to Customer Experience, reducing costs by 38% while improving SLAs. I managed and developed a team of 14 people.

I optimized sales processes and performance, improving productivity and aligning commercial teams with market KPIs. I advised leadership on forecasting and process improvements while coordinating a team of five analysts.

I led cross-functional projects and implemented training programs for 800 sellers.

I led Salesforce and e-signature initiatives across three business units, increasing operational efficiency by 67%. I optimized sales processes and supported leadership with forecasting and performance improvements.

I managed and developed a team of 12 professionals.

I led Salesforce and automation initiatives across LATAM, improving sales processes, lead sourcing, and channel performance. I designed territory models, reporting, and forecasting frameworks to improve performance and data quality.

I managed system optimization and a team of three, with international experience supporting operations in Chile.

Master's degree in Business Artificial Intelligence.

Master's degree in Business Intelligence.

Master's degree in Business Logistics and Supply Chain Management.

Bachelor's degree in Tourism Management with minors in Business Administration.