I am a service-first Customer Experience and Client Support Specialist with hands-on experience in banking, fintech, collections, and administrative support. I focus on resolving customer issues quickly, building trust, and turning service interactions into positive customer outcomes.
I have supported retail, SME, and digital-payment customers through high-volume phone, email, chat, and social support channels. My experience includes customer onboarding, transaction dispute resolution, failed-transfer investigations, account support, and escalation management.
I am skilled in CRM administration, ticket management, customer data documentation, SLA monitoring, and CX reporting. I use customer feedback, CSAT trends, common complaints, and service metrics to identify root causes and support process improvements.
My banking and fintech background has strengthened my understanding of KYC awareness, fraud escalation, chargebacks, refunds, collections, debt recovery, and compliance-focused recordkeeping. I communicate clearly, handle sensitive matters with discretion, and remain calm under pressure.
I also bring virtual assistance and administrative capabilities, including calendar and inbox management, scheduling, records management, reporting, and Microsoft Office productivity. I am dependable, adaptable, detail-oriented, and committed to delivering measurable improvements in customer satisfaction and operational efficiency.
I hold a Higher National Diploma in Accounting and am pursuing a Bachelor of Science in Accounting. I am fluent in English and Yoruba and continue to develop my expertise through customer service, social media, and human resources management training.
