Business Operations Manager

Owned global process governance for an internal project management platform with more than 1,000 project submissions across Marketing, Logistics, Supply Chain, IT, HR, and other business functions. Gathered business requirements, identified operational pain points, prioritised enhancement requests, and evaluated their feasibility and organisational applicability.

Led platform enhancement and workflow optimisation efforts within the 2025 digital transformation initiative, including AI-enabled capabilities and automation. Simplified submission and approval requirements, introduced automated guidance for data and financial documentation, and reduced critical process time by 17%. Coordinated delivery with Technology teams, monitored KPI dashboards and volumetric reporting, and delivered training to global users.

Managed financial processes for more than 200 accounts representing approximately $50 million in receivables. Managed a $1.5 million annual budget and supported the implementation of new software solutions.

Improved reporting accuracy by 20% through standardisation, automation, and process improvements. Introduced automated risk-assessment processes and operational enhancements that increased team efficiency by 18%.

Managed more than 200 accounts and strategic client portfolios with receivables exceeding $10 million. Conducted financial analysis for cross-functional projects valued at up to $10 million.

Led three strategic transition projects involving systems, processes, and operating procedures across teams. Improved collection efficiency by 17%, reduced late payments by 30%, shortened reporting time by 23% through automation and optimisation, and contributed to a 15% reduction in operational costs through Lean initiatives.

Managed transaction monitoring and AML operations in a regulated international financial-services environment. Supported compliance-focused operational processes and monitoring activities.

Improved transaction-monitoring processes through automation, reducing suspicious-activity alerts by 30%. Supported process-improvement initiatives that generated approximately $100,000 in annual savings and increased AML compliance efficiency to 98%.