Product Manager

I own the vision, strategy, and roadmap for LLM chatbot products, replacing rigid rule-based flows with natural, context-aware conversations. This work improved candidate experience and raised conversation completion rates from 45% to more than 80%, contributing to the retention of $3.5M in ARR.

I conceptualized and launched a self-serve Agent Builder platform, reaching adoption among 60% of existing customers in its first month. I led migration strategy and customer communications to move 40% of legacy chatbot customers within three months, while partnering with Engineering on automated evaluations, quality metrics, guardrails, model-cost optimization, Job Matching, and Scheduling modules.

I secured executive support for a full-scale Sense CRM transformation by synthesizing fragmented customer feedback and feature requests into a strategic roadmap. The roadmap addressed critical UX friction across core customer workflows.

I led the end-to-end overhaul of CRM workflows, launching AI-powered Job Creation, priority-ranked Tasks, and mobile-app workflow extensions. I improved product CSAT from 70% to 88% and orchestrated go-to-market activities across Marketing, Sales, Customer Success, and Engineering to migrate 100% of existing customers to the new experience.

I owned end-to-end Marketing Operations and partnered with Marketing leadership to build campaign analytics and channel-attribution dashboards. These initiatives helped optimize demand generation spend while improving the accuracy of lead attribution and revenue reporting for Sales and Finance.

Following Sense's acquisition of Skillate, I led the migration of lead, opportunity, and account data from HubSpot to Salesforce. I consolidated records into a single source of truth and enabled unified reporting across customer-facing teams.

I built a 0-to-1 channel-led demand generation program with chartered accountants, tax consultants, and channel partners. I ran more than 12 webinars that generated over 5,000 qualified leads and more than INR 3.5 crore in sales pipeline.

I identified a systemic license-management gap and recovered more than INR 5 lakh in lost revenue. I partnered with Product and Engineering to design and launch a scalable License Inventory Management System.

Merit Scholar, ranked in the top 1%.