I am an administrative support and customer service professional with experience in Brazil and Italy. I have worked in hospitality, front desk, school administration, and team coordination roles.
I provide organized, responsive support to customers, students, parents, guests, and colleagues. My experience includes managing documents, payments, records, spreadsheets, reception activities, and daily operational routines.
I have international hospitality experience and am comfortable working in dynamic, multicultural environments. I communicate fluently in Portuguese and Italian and have intermediate English skills.
I am skilled in customer assistance, problem solving, service organization, priority management, and supporting teams during busy operations. I am known for being responsible, communicative, and solution-oriented.
I am seeking an administrative assistant, customer service, front desk, or administrative support opportunity where I can contribute strong organization, communication, and service skills.
Coordinated the front-of-house team during restaurant service and supported daily breakfast, lunch, and dinner operations.
Assisted guests in Italian, addressed customer and team needs, and helped resolve service issues in a fast-paced hospitality environment.
Provided administrative and reception support for a school environment, assisting students and parents in person and through WhatsApp.
Managed documents, payments, records, and spreadsheets while supporting the school’s daily administrative operations.
Worked across three hospitality seasons in Italy, providing guest service and helping coordinate front-of-house activities.
Used Italian daily and interacted with guests from diverse nationalities while organizing service operations and supporting the team.
Handled hotel check-in and check-out processes, payments, guest assistance, and local information requests.
Followed internal protocols and procedures while providing professional front desk support to guests.
Provided guest assistance with a focus on service quality and customer satisfaction.
Collaborated with different departments, supported team operations, and handled customer needs and service requests.
Provided Portuguese–Italian document translation and text proofreading services.
Applied formal language skills to produce clear and accurate written communication.
Performed babysitting and cleaning work in private homes, offices, and hotels in Italy.
Maintained reliability, organization, and attention to client needs in independent service assignments.
Bachelor’s Degree, Design
Bachelor’s Degree in Design.
Professional Training, Administrative Assistant
Administrative Assistant training.
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