Product Manager

I build AI, growth, and platform products for a B2B SaaS CRM and marketing automation platform serving agencies globally. I launched the Voice AI Chat Widget from 0 to 1, enabling website call handling, booking, routing, payments, escalations, and front-desk workflow automation. The product reached 70% autonomous call resolution and represented 3.1% of all platform chats within three months of general availability.

I rebuilt a static chat widget into an AI-led omnichannel conversion engine, increasing monthly leads from 190K to 219K and improving visitor-to-lead conversion to 56%. I also led an in-house localization solution that reduced annualized costs by approximately 75%, and consolidated five fragmented chat widgets into a unified solution, increasing adoption from 2.8% to 11.6% in one quarter.

I managed products for a B2B SaaS platform supporting POS, online ordering, and campaigns for restaurant chains and cloud kitchens. I delivered single sign-on across three customer applications, contributing to a 92% retention lift and a 14-point increase in NPS.

I conducted user research and redesigned the merchant onboarding funnel, reducing time-to-value from 15 days to 7 days and improving onboarding success by 17%. I also delivered UPI table-QR and Paytm EDC integrations, improved payment completion by 88%, reduced reconciliation errors by about 40%, and built a self-serve custom report builder that reduced custom report requests by 99%.

I worked on the off-classroom student product for an education technology company. I redesigned the product experience to improve student engagement and reduce operational dependency on teachers.

The redesigned experience increased engagement by 15% and reduced activity time by 5 to 20 minutes per session while lowering teacher involvement.

I led delivery of an end-to-end app-development curriculum. My work combined program ownership, learning experience design, and execution for subscription-based education offerings.

The curriculum initiative contributed to a 25% to 35% lift in subscription renewals during the first quarter of 2021.

I co-founded a consulting venture focused on serving startup clients. I was responsible for helping clients with product-oriented consulting and venture execution.

The business served six startup clients in four months, exceeding the original target by 50%. I subsequently wound down the venture to pursue full-time product roles.

Bachelor of Engineering in Information Technology.