I am an experienced Customer Service and Sales Specialist with a background in BPO/KPO operations, telecom sales, travel ticketing, insurance support, and client management. I specialize in delivering high-quality service to international customers while consistently supporting revenue growth through upselling.
I have experience managing customer queries, complaints, policy-related assistance, ticketing requirements, and complex escalations across UK and US markets. My approach combines clear communication, problem solving, and a strong focus on customer satisfaction.
I have led and coordinated multiple operational teams, overseeing performance, productivity, daily operations, reporting, and resource allocation. At IGT Solutions, I managed three teams comprising approximately 66 members across different lines of business.
I am skilled at developing coordination and upselling strategies that improve service efficiency and sales outcomes. I have worked closely with sales and frontline teams to resolve high-priority issues and strengthen operational performance.
I am a fast learner and adaptable professional with certifications in project management, customer service, decision making, communication, and troubleshooting. I am seeking an SME role where I can apply my leadership, customer service, and sales expertise to drive business growth.
Handle UK-based customers for motor and home insurance services, including customer queries, complaints, and policy-related assistance.
Drive revenue through upselling while delivering high-quality customer service and meeting sales targets.
Managed international passenger ticketing requirements and complex customer escalations. Resolved high-priority customer issues while maintaining service quality.
Developed coordination strategies between sales and frontline teams, contributing to improved service efficiency and customer satisfaction.
Started as a Baggage Desk Agent and progressed into broader customer service and team management responsibilities within the United Airlines process.
Managed three teams of approximately 66 members across multiple lines of business, overseeing performance, productivity, daily operations, client communication, reporting, and operational improvements.
Bachelor of Science (B.Sc.)
Completed a Bachelor of Science degree.
This professional hasn’t added portfolio projects yet.
This professional hasn’t listed any services yet.
