I am a Customer Success professional with over five years of experience supporting B2B customers across SaaS, fintech, and technology environments. I focus on customer retention, product adoption, account health, and delivering measurable long-term value.
I manage customer portfolios, conduct onboarding and product training, and provide proactive support that helps users achieve their goals. My experience includes handling high-volume customer interactions while maintaining strong SLA compliance and customer satisfaction standards.
I am skilled in identifying churn risks, resolving technical and transaction-related issues, and improving support processes through root cause analysis and structured troubleshooting. I use customer feedback and recurring issue trends to drive practical service and product improvements.
I work effectively with Product and Engineering teams to communicate customer needs, escalate complex issues, and reduce friction across the user journey. I have experience building knowledge-base documentation and encouraging self-service support adoption.
I am experienced with CRM and support platforms including Zoho CRM, Zoho Desk, and Salesforce. I am interested in remote customer success, account management, and customer support opportunities where I can improve customer outcomes and business retention.
