Executive Virtual Assistant

I am an Executive Virtual Assistant and customer service professional with over four years of combined experience supporting clients, managing administrative tasks, and maintaining professional communication.

I specialize in appointment setting, lead follow-up, customer relations, calendar management, data entry, and task coordination. I am comfortable handling multiple priorities while keeping information accurate, organized, and confidential.

I have experience using CRM workflows, including GoHighLevel, to manage leads, follow up with clients, and support appointment processes. I also use spreadsheets, email, calendars, and digital documentation tools to keep operations on track.

My background in customer service has strengthened my ability to listen to customer needs, resolve concerns, communicate clearly, and build positive professional relationships. I provide timely and helpful support across different client interactions.

I am proficient with Microsoft Office, Microsoft Excel, Google Workspace, and remote communication platforms such as Zoom, Google Meet, WhatsApp, and email. I work independently and collaborate effectively with remote teams.

As a licensed Medical Laboratory Technician, I also bring strong attention to detail, documentation accuracy, confidentiality, accountability, and adherence to structured procedures.