Customer Success Manager

I am a Customer Success and Strategic Partnerships professional with over eight years of experience supporting enterprise clients across APAC and MENA. I specialize in driving customer retention, renewals, account expansion, and long-term executive relationships.

I manage the full commercial lifecycle, including prospecting, lead generation, LinkedIn outreach, cold emailing, cold calling, discovery, negotiation, deal closure, and post-sale account management. I have consistently closed annual enterprise contracts totaling USD 100K–200K.

I have managed 10–15 enterprise accounts annually and worked directly with CEOs, CIOs, CFOs, and other senior stakeholders. My experience includes identifying expansion opportunities, supporting recurring revenue, and building strategic partnerships.

I bring SaaS customer success expertise in onboarding, adoption, customer support, churn reduction, renewals, escalations, SLA adherence, quality reviews, and webinars. I collaborate closely with marketing, operations, leadership, and support teams to improve the end-to-end customer experience.

I have represented organizations at international client events in the UAE and Thailand, managing on-site executive relationships and program execution. I also have experience hiring, onboarding, coaching, and supporting performance management for customer-facing teams.