Operations and PMO Lead

Partnered with the CEO, COO, CPO, and VP of Technology to align operations, product, marketing, finance, and delivery priorities across more than nine company verticals.

Built PMO infrastructure including master trackers, intake forms, SOP libraries, knowledge resources, centralized project documentation, RAID and action tracking, and cross-functional operating cadences.

Translated leadership concepts into product requirements, workflows, system models, and technical documentation for digital identity, KYC/KYB, payments, compliance, governance, and enterprise transaction products.

Built an AI-searchable resource from an approximately 1,000-page internal guide and led vendor, conference, procurement, and branded merchandise tracking activities.

Owned day-to-day People Operations and business operations, including full-cycle payroll, multi-state workforce administration, AP/AR, HRIS auditing, benefits, budgeting, employee support, and vendor management.

Maintained payroll continuity through provider transitions by creating Excel-based controls for gross-to-net calculations, deductions, tax tracking, employer liabilities, reconciliations, and multi-state administration.

Managed onboarding, offboarding, training, confidential employee records, payroll setup, benefits administration, HRIS data integrity, compliance documentation, and employee inquiries for a fully remote U.S. workforce.

Drafted policies, handbooks, agreements, and repeatable workflows while using Jira and Confluence to coordinate work across engineering, design, operations, marketing, and business teams.

Coordinated executive and operational support for a General Manager, Director, and Manager across operations in six states and four regulatory jurisdictions.

Tracked operational risks, corrective actions, financial activity, and weekly executive reporting supporting more than $200 million in O&M budgets and $60 million in capital budgets.

Managed confidential employee and financial information, escalation responses, executive scheduling, and cross-functional follow-through.

Promoted from Local Coordinator to Field Manager within two months and recruited, trained, and supported Local Coordinators under U.S. Department of State program requirements.

Managed student screening, host-family vetting, compliance documentation, school and family communications, conflict resolution, and international student travel and logistics.

Served as the HR liaison for a high-volume retail location, administering payroll transmission, timekeeping, confidential HR documentation, employee inquiries, leave administration, onboarding, and safety coordination.

Coordinated seasonal hiring initiatives of approximately 20 to 40 hires and managed cash and funds-control procedures in accordance with company, state, and federal audit requirements.

Coordinated commercial construction projects from bid through closeout, including proposals, project documentation, AP/AR, invoicing, subcontractor and vendor coordination, client updates, and site support.

Organized site walkthroughs and condition reporting and supported recruiting, job fairs, client events, presentations, and vendor partnerships.

Prepared and delivered multimedia lessons for international ESL students.

Contributed to curriculum development and fundraising committee activities.

Managed office and HR administration for a multi-location medical practice.

Handled AP/AR, patient scheduling, HIPAA-sensitive documentation, vendor contracts, surgery files, and marketing support.

Built ten years of high-volume customer service experience across multiple departments while balancing college and additional professional roles.

Handled customer escalations, inventory support, and peak-volume coverage.