I am a user operations and growth professional with 8 years of data-driven experience across payments, supply chain, medical technology, and insurance. I specialize in user research, product operations, lifecycle operations, and improving conversion and retention through operational analysis.
I use SQL, MySQL, Excel, and FineBI to process and analyze large datasets, including million-record operational data. My work connects acquisition, registration, first-order conversion, repeat visits, fulfillment, cancellation controls, refunds, and user feedback loops.
I have extensive experience collaborating with product, marketing, data, customer service, sales, suppliers, and channel partners. I am comfortable working in cross-functional and remote team environments to align resources, identify process bottlenecks, and deliver operational improvements.
In my current channel and user operations role, I support information-flow, payment, and benefits products. I monitor paid-traffic order performance, optimize lifecycle funnels, and provide data support for a managed business that reached CNY 100 million in 2024.
I also bring supply chain management, sales support, customer communication, commercial documentation, compliance, risk monitoring, and team process-management experience. I am open to remote opportunities where I can apply data-driven operations and user growth expertise.
