I am a product and project professional with more than 20 years of experience coordinating globally distributed teams and delivering technology solutions across multiple industries.
I currently work as a Product Owner, leading development teams, managing product backlogs, writing user stories, and facilitating planning activities for billing systems used by global customers.
My experience includes product management at Dell Technologies, where I supported trade systems operating across 180 countries and aligned cross-functional teams across multiple applications and regions.
I have led e-commerce, healthcare automation, trade, billing, retail, and PACS medical systems initiatives. I am experienced in roadmap planning, requirements gathering, stakeholder alignment, Agile/Scrum practices, and release coordination.
I use Jira, Confluence, TFS, Glean, Cursor, Claude to support delivery, automate tasks and search/create knowledge base, keeping my documents always connected with past/current and Future features, for my systems. I am fluent in English and native in Portuguese, with extensive experience communicating technical progress to stakeholders across time zones.
I lead two development teams across two time zones, delivering billing systems for 900 global customers. I write user stories and feature documentation, reducing requirement clarification cycles by 10%.
I resolve production defects monthly while maintaining 100% SLA compliance for customer services. I also conduct weekly planning calls that improved team alignment and accelerated feature delivery by 20%.
I deployed trade systems across 180 countries in Asia, Europe, and Latin America, supporting $10M in annual trade volume. I managed 23 developers across India and the United States for legacy trade platforms.
I aligned cross-functional teams across eight applications, reducing integration issues by 5%. I also refined requirements quarterly with stakeholders across five regions to improve acceptance outcomes.
I led a team of 11 professionals across development, UX/UI, and CRO to deliver Motorola e-commerce solutions for Europe and the Emirates. I coordinated product delivery across international markets.
I added payment methods to Motorola e-commerce, increasing checkout conversion by 3%. I also relaunched the platform across seven European markets and improved page load time by 20%.
I managed the roadmap for nine healthcare automation projects supporting 15 hospitals nationwide. My work focused on coordinating delivery for healthcare technology initiatives.
I deployed automation systems to 10 laboratories, reducing manual processing time by 90%. This work supported more efficient laboratory operations across the organization.
I managed a $1.5M sales pipeline and delivered monthly reports to the board to support strategic decision-making. I coordinated reporting and commercial information for the medical systems business.
I trained supervisors and representatives on PACS systems. This training improved the sales close rate by 10%.
I provided uninterrupted 24-hour product support for Sprint Telecommunications. My work supported service continuity during high-profile events, including the Super Bowl.
I worked in a production support environment requiring reliable issue response and operational coverage. The role involved maintaining continuous support for a telecommunications customer.
I deployed automation solutions across 25 facilities nationwide. The work supported laboratory operations and healthcare systems delivery.
The automation reduced laboratory result turnaround time by 70%. This helped improve the efficiency of processing across the facilities.
Bachelor's Degree, Computing Science
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