I am a results-oriented restaurant and operations management professional with experience leading daily service operations, improving customer experiences, and supporting sales growth.
I combine strategic thinking with hands-on operational leadership to maintain service quality, manage teams, and ensure guest satisfaction in fast-paced environments.
I have experience monitoring labor, inventory, food costs, cash handling, sales transactions, invoices, and financial reporting. I use sales insights to identify trends and support informed purchasing and operational decisions.
I am skilled in digital marketing strategy, e-commerce optimization, customer loyalty, marketing funnels, social media content, and email marketing. I am also interested in applying AI-powered marketing tools to strengthen brand presence and client engagement.
I lead through delegation, coaching, mentoring, and reliable execution. I focus on resolving customer concerns professionally, improving workflows, and helping teams prioritize high-impact work.
I hold a diploma in Business Administration and Marketing and have completed professional development courses in enterprise sales, B2B selling, customer retention, pricing, accounting, banking, and digital marketing.
Supported daily operations by coordinating assignments, updating records, and resolving routine workflow issues. Assisted staff with daily tasks to reduce workload and enable focus on higher-priority responsibilities.
Reviewed documentation for accuracy, identified errors, and improved consistency across reports. Sorted and organized files, spreadsheets, and operational reports while gaining practical industry experience.
Diploma, Business Administration and Management, Marketing
Diploma in Business Administration and Marketing completed in Greece.
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