Executive Assistant

Support the Zonal Head in a leading Nigerian bank, managing a dynamic executive calendar, scheduling commitments, resolving clashes, and providing cover support for the Regional Director when required. Act as a central contact point for the Zonal Head, 12 branch managers, 60 relationship managers, customers, and other stakeholders.

Prepare performance reports, trackers, presentations, and meeting packs for weekly business reviews and monthly performance meetings. Track approved and unapproved loan pipelines, follow up on disbursement commitments, coordinate branch updates through Microsoft Teams, and support customer follow-up activities that contributed to reducing non-performing loans from 30% to 10% year to date.

Plan travel, hotel bookings, flights, and logistics for branch visits, training, and customer meetings across multiple Nigerian cities. Organise monthly zonal and regional performance reviews for approximately 40 attendees, including catering, vendor management, presentations, logistics, and follow-up while maintaining confidential financial and performance records.

Served as a first point of contact for visitors, clients, and senior staff, handling enquiries, appointments, and reception activities in a professional and organised manner.

Managed correspondence and work documents, supported internal communication, and responded promptly to client enquiries. Maintained an orderly administrative environment while supporting daily office operations.

Supported departmental administration, record keeping, and daily operational activities during an undergraduate internship.

Assisted with supervising workers to meet daily goals, supported plant care and condition monitoring, and prepared and delivered a departmental presentation.

Advised walk-in and telephone customers on products and services, supporting a positive customer experience throughout the sales process.

Handled customer complaints, supported order-related enquiries, and assisted with after-sales service and follow-up.

Bachelor of Science in Plant and Environmental Biology, Second Class Upper Division.