I am a results-driven project management professional with extensive experience leading enterprise PMO initiatives, service operations, client implementations, and cross-functional program delivery. I have managed complex projects in corporate, healthcare, legal, regulatory, and client-facing environments.
I specialize in establishing project governance, defining milestones and deliverables, managing risks, controlling scope, and aligning stakeholders around measurable business objectives. My approach combines structured planning with practical execution to protect timelines, quality standards, compliance requirements, and customer value.
I have strong experience developing project plans, Smartsheet dashboards, KPI trackers, reporting frameworks, workflows, and executive communications. I translate project and operational data into actionable insights that support timely, fact-based decision-making.
Throughout my career, I have led teams, coached staff, managed portfolios, improved processes, and supported large-scale client and internal transformation initiatives. I am skilled at resolving complex issues, coordinating vendors and third parties, and building consensus among senior leaders, sponsors, clients, and delivery teams.
I am currently supporting AI model optimization initiatives through structured project management frameworks and process improvement. I bring a disciplined, collaborative leadership style focused on operational readiness, stakeholder confidence, continuous improvement, and successful program outcomes.
Supporting AI model optimization initiatives for Mercor Intelligence through the implementation of structured project management frameworks and process improvements.
Contributes project discipline, operational coordination, and process-focused support to improve execution and delivery outcomes.
Directed end-to-end project lifecycles for SBS Service Operations, applying structured project management practices from initiation through closure. Partnered with sponsors, subject-matter experts, and cross-functional teams to define objectives, success criteria, milestones, deliverables, workplans, risks, and responsibilities.
Configured and maintained Smartsheet reports, dashboards, trackers, and workflows to improve monitoring, reporting accuracy, and execution control. Developed a 10-week rollout plan to migrate 3,000 SBS Retail Service associates to a new case management platform and increased paperless pay statement adoption from the mid-60% range to 80%.
Established communication frameworks, governance processes, and standardized protocols that improved stakeholder alignment, project visibility, decision-making, and risk management.
Led large-scale corporate initiatives, new program launches, and client implementations within the Enterprise PMO. Created detailed implementation plans covering scope, milestones, deliverables, ownership, timelines, project governance, and execution requirements.
Designed Smartsheet dashboards to track project status, KPIs, risks, and progress for major clients. Standardized project rules, tools, and reporting processes while managing more than 30 projects over two years, improving portfolio visibility, accountability, and executive control.
Conducted risk assessments, managed out-of-scope change processes, advised clients on regulatory compliance and governance, and identified service gaps and operational improvement opportunities.
Oversaw case management program operations to ensure work aligned with regulatory requirements, program guidelines, legal obligations, industry standards, quality expectations, and cost-efficiency goals.
Led teams responsible for grant evaluation, eligibility determination, and customer service. Developed production plans, analyzed operational performance data, delivered executive progress reports, and coached team members to improve capability, engagement, productivity, and compliance.
Improved workflow consistency and service delivery by providing operational structure, guidance, accountability, and practical solutions for complex non-routine issues.
Directed subject-matter expert support for HRO and Housing Recovery Centers, ensuring teams had specialized guidance to resolve complex operational issues. Managed process development, internal communications, and daily leadership updates to strengthen coordination and execution discipline.
Evaluated daily performance metrics to optimize resource allocation, productivity, capacity, and schedule adherence. Launched startup processes and assembled initial teams in response to changing business requirements.
Improved invoice accuracy and achieved a collection success rate above 90% on $26 million in client invoices by embedding billing control checkpoints into operational processes. Rebuilt customer trust through improved team credibility and service delivery.
Directed day-to-day project operations to ensure activities were completed on schedule, deliverables met business objectives, and programs remained within budget.
Built project teams, execution plans, operating processes, communication channels, and management reporting structures to improve coordination, accountability, and visibility.
Partnered with customers, business partners, and third-party stakeholders on program launches involving process flow, timelines, issue resolution, risk mitigation, assumptions management, change control, and implementation.
Held a prior senior management role in project portfolio management and continuous improvement at Pfizer in Peapack, New Jersey.
Supported portfolio-level project management and improvement initiatives in a corporate environment.
Bachelor of Science, Finance
Bachelor of Science in Finance.
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