Palak Ghai
Palak Ghai

Program Manager

Open to offers · Member since 1 Nov 2026
Location
Amritsar, India
Desired salary
Unspecified
Work preference
Remote Only
Experience level
Mid

About

Professional summary

I am a Program Manager with four years of experience in the education domain, specializing in faculty training, recruitment, program delivery, and cross-functional team management.

I have delivered high-impact initiatives aligned with business goals, including student transfer automation, virtual parent-teacher meeting solutions, and onboarding process improvements.

I am experienced in recruiting, onboarding, training, and mentoring faculty for ELA, ELP, SAT, and mathematics programs. My work focuses on improving faculty performance, trial-to-paid conversion, customer retention, and referral growth.

I use data analysis, product research, and process optimization to identify opportunities for operational efficiency and better customer experiences. I have also developed onboarding resources using AI-powered tools.

As a mathematics instructor, I created personalized learning plans for US-based students, monitored their progress, integrated teaching technology, and maintained clear communication with parents.

I have been recognized for my program creation, leadership, referral-program performance, and contributions at Cuemath through the Exponential Star Award and Delta Creator Award.

Skills

23 capabilities

Experience

Career history

Associate Manager Cuemath

Contributed to hiring-process streamlining and training-efficiency improvements through collaboration with cross-functional teams and leadership. Recruited, onboarded, trained, and mentored ELA, ELP, and SAT faculty to support business expansion and improve trial-to-paid conversion.

Delivered high-impact program charters, including Student Transfer Automation and a Virtual PTM solution, with a focus on timely execution and business alignment. Developed an AI-enabled onboarding tool using Claude AI and Vibe Coding, automated direct student transfers, analyzed Mettl test-clearance data, researched PTM products, and executed Math Adventure events for US customers.

Mathematics Instructor for US Students Cuemath

Delivered comprehensive mathematics lessons to US-based students, emphasizing conceptual understanding and problem-solving. Created personalized learning plans, assessed student progress, and adapted instructional approaches to support continuous improvement.

Integrated teaching technologies to create engaging learning experiences and acted as a liaison between students and parents. Provided regular progress updates, addressed learning challenges, and supported student retention through a positive and supportive classroom environment.

Education

Learning history

Microsoft

Certification, PMF

Certification in PMF from Microsoft.

Khalsa College of Education, Amritsar

Bachelor of Education, Education

B.Ed. completed with 70%.

Guru Nanak Dev University, Amritsar

Master of Science, Mathematics

M.Sc. in Mathematics completed with 68%.

BBKDAV College, Amritsar

Bachelor of Science, Computer Science

B.Sc. in Computer Science completed with 68%.

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