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Paulo Sérgio
Paulo Sérgio

Administrative Supervisor | Shared Services Center (SSC) | Risk Management

Open to offers · Member since 2 Nov 2026
Location
Rio Verde, Brazil
Desired salary
Unspecified
Work preference
Remote Only
Experience level
Lead

About

Professional summary

I am an administrative and operational management professional with experience in Shared Services Center (SSC) environments, risk management, process control, and continuous improvement. I have progressed from administrative support roles to an Administrative Supervisor position, developing a broad understanding of operational routines and organizational processes.

I lead and support teams through task allocation, performance monitoring, daily guidance, and employee development. I focus on maintaining organized workflows, strengthening operational controls, and helping teams adapt to new systems, tools, and procedures.

My experience includes monitoring operational indicators, managing incidents, investigating discrepancies, and coordinating follow-up actions with relevant departments. I use data and operational information to identify improvement opportunities, reduce impacts, and support timely decision-making.

I work closely with supervisors, branch managers, regional teams, and corporate departments to align activities and standardize processes. I am comfortable collaborating across different business areas to improve productivity, quality, and compliance with internal procedures.

I also bring experience in customer service, negotiation, sales, accounting-related training, and administrative support. I am results-oriented, organized, proactive in problem-solving, and committed to developing efficient processes and high-performing teams.

Skills

17 capabilities
AccountingComplianceContinuous ImprovementCustomer ServiceIncident ManagementNegotiationOperational ManagementPeople ManagementPerformance MonitoringProblem SolvingProcess ImprovementProcess ManagementProcess StandardizationRisk ManagementSalesTeam LeadershipWorkflow Management

Experience

Career history

Administrative Supervisor, Shared Services Center (SSC) Transportadora Brasil Central

Progressed within the Shared Services Center from Administrative Assistant to Administrative Associate, Administrative Analyst I, Administrative Analyst II, and Administrative Supervisor.

Leads and supports the team through task assignment, performance monitoring, guidance, and employee assistance. Manages risk management processes, operational incidents, performance indicators, discrepancies, and operational requests.

Coordinates with supervisors, branch managers, regional teams, and corporate departments to align and standardize processes. Develops and improves internal procedures, supports the adoption of systems and tools, and identifies opportunities to improve efficiency, productivity, quality, and operational control.

Imaging Sales Associate Fujioka Eletro Imagem S/A

Worked as an Imaging Sales Associate, supporting sales activities and customer service in an electronics retail environment.

Applied customer service, negotiation, and product-support skills while contributing to commercial operations.

External Sales Representative D&D Telecom

Worked as an External Sales Representative, conducting customer-facing sales activities.

Developed experience in customer service, communication, negotiation, and sales support.

Fitness Instructor Master Fit

Worked as a Fitness Instructor, supporting clients with fitness-related guidance and service.

Developed customer interaction, communication, and service-oriented skills.

Fitness Instructor Vida Fitness

Worked as a Fitness Instructor, providing client support and fitness guidance.

Contributed to customer service and daily operational activities.

Fitness Instructor Mega Fitness

Worked as a Fitness Instructor in a customer-facing fitness environment.

Supported clients and contributed to routine service operations.

Office Assistant / Delivery Courier / Store Assistant Drogaria Droga Farma

Performed office assistant, delivery courier, and store assistant responsibilities in a pharmacy retail environment.

Built foundational experience in administrative support, customer service, store operations, and deliveries.

Customer Service Assistant Comercial Lucas

Worked as a Customer Service Assistant, supporting customer interactions and service routines.

Developed foundational communication, organization, and customer service skills.

Education

Learning history

IF Goiano

Technical Diploma, Accounting

Technical diploma in Accounting.

Colégio Estadual Frederico Jayme

High School Diploma

High school diploma.

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