IT Infrastructure & Operations Manager

I lead the IT department, including three internal and one external team members, and manage the strategic technology project portfolio with business leaders. I oversee cloud operations, infrastructure, technical delivery, talent retention, and IT service continuity.

I led queue messaging, PayU and Culqi payment-gateway implementations, and a SQL-to-NoSQL migration that improved response times and concurrent transaction capacity. I also developed FinOps strategies that reduced monthly infrastructure spending by 20% and led migration of critical on-premise workloads to AWS in a hybrid model.

I repatriated source code and services from an offshore provider, improving deployment speed by 60%, implemented Grafana and Nagios monitoring, introduced ITSM ticketing, and configured virtualized test and production environments. I designed disaster-recovery protocols that reduced Sev-1 incident resolution time by 30%.

I led the IT department's strategic and operational plan, managed the annual budget, and maintained alignment between technology initiatives and the business objectives of the brokerage firm. I supervised infrastructure and software operations while ensuring internal compliance.

I coordinated technology and operational alignment with branches in Spain, Chile, and Colombia, supporting transactional continuity under global standards. I managed vendor relationships, technology contracts, and regulatory audit requirements involving KPMG and EY.

I led the launch of transactional web portals and an external SAB management ERP, migrated corporate email to Office 365, and designed the primary data center, corporate network, VoIP solution, and Windows domain services. During the startup phase, I operated as the sole IT administrator before building the technical team.

I aligned local legacy infrastructure from Celfin Capital with BTG Pactual headquarters directives and systems, integrating IT and telecommunications operations with the Brazil global headquarters. I supported regional infrastructure alignment across Brazil, Chile, and Colombia.

I implemented the SIV XXI external ERP based on Oracle Database and .NET, supported Office 365 migration, and enabled adoption of proprietary software. I also formulated and executed disaster-recovery plans to support transactional continuity.

I managed audit and regulatory-compliance activities, including Deloitte and EY engagements, and coordinated vendor contracts and technology relationships. I contributed to the design and deployment of local infrastructure, trading-related services, and Windows domain capabilities.

I led end-to-end IT operations during the initial local operating phase, acting as the primary infrastructure lead and subsequently recruiting and onboarding a technical team. I ensured local systems and telecommunications were aligned with regional and headquarters standards.

I designed and built the corporate data center and a high-availability structured cabling network from the ground up. I led technical deployment for trading desks and local Windows services, including DNS and DHCP.

I supported vendor management, infrastructure operations, disaster recovery, audit compliance, and regional coordination to maintain reliable financial-services technology operations.

I managed enterprise mail-server operations using Microsoft Exchange and provided on-site support for complex hardware and software incidents. I delivered rapid troubleshooting and operational assistance in an enterprise environment.

I supported users and systems through incident resolution, technical diagnostics, and service restoration. This role strengthened my foundation in infrastructure support, messaging systems, and operational service delivery.

I provided help desk and technical-support assistance for hardware, software, and user incidents. I contributed to issue diagnosis, escalation, and timely resolution in an enterprise support environment.

I developed foundational experience in customer support, endpoint troubleshooting, service operations, and technical documentation.

Professional certification in Azure security engineering.

Professional certification in Google Cloud cybersecurity.

Four-course specialization covering AWS cloud fundamentals.

Diploma in Microsoft Azure fundamentals.

Fortinet network-security training focused on FortiGate.

128-hour security specialist program.