Head of IT Infrastructure and Operations

I lead the IT department, managing a team of three internal professionals and one external professional. I oversee the IT project portfolio and coordinate regularly with business-area leaders to align technology initiatives with organizational priorities.

I led the implementation of queue messaging, payment gateways including PayU and Culqi, and the migration from SQL to NoSQL database architecture. These initiatives improved request processing speed, reduced platform response time by 70%, and supported a 200% increase in concurrent transactions.

I designed FinOps strategies that reduced monthly cloud infrastructure spending by 20%, led the migration of critical on-premises infrastructure to a hybrid AWS environment, and repatriated source code from an overseas provider to local servers. I also implemented DRP protocols, improved severity-one incident resolution time by 30%, and developed talent retention strategies.

I led the strategic and operational technology plan, managed the annual IT budget, and ensured alignment between technology initiatives and the business goals of the brokerage firm. I coordinated infrastructure and software support, supplier relationships, and the resolution of operational requirements.

I aligned systems infrastructure with offices in Spain, Chile, and Colombia to ensure transactional continuity under global standards. I led compliance with internal and external audits, including KPMG and EY engagements, and advised executive management on technology adoption and change management within financial-sector security regulations.

I implemented local and international transactional web portals, the Gestión SAB ERP, and the migration of corporate email to Office 365. I also designed and deployed the primary data center, enterprise network architecture, VoIP telephony, Windows domain environments, and highly available trading-desk infrastructure while building and leading the IT team.

I aligned local infrastructure inherited from Celfin Capital with BTG Pactual Brazil's global technology standards and systems. I managed the integration of IT and telecommunications services with the parent organization's regional and global environments.

I led the implementation of the SIV XXI ERP, based on Oracle Database and .NET technologies, and supported the migration of corporate email to Office 365. I also coordinated operational infrastructure alignment with regional LATAM offices to maintain transactional continuity.

I designed and executed disaster recovery and contingency plans, managed technology vendors, and supported compliance with internal and external audits, including Deloitte and EY. I led the greenfield implementation of the corporate data center, high-availability structured cabling, financial trading desk, Windows domains, DNS, DHCP, and related services.

I managed end-to-end IT operations during the early stage of the local organization, covering infrastructure, telecommunications, support, and operational continuity. I initially operated as the sole technology owner before helping scale the technical team.

I supported the integration of local IT operations with BTG Pactual's regional and global technology standards. My work included infrastructure deployment, vendor coordination, network and systems administration, and support for critical financial operations.

I contributed to building the internal IT function by defining infrastructure needs and participating in the selection and hiring of internal and external technical resources.

I administered corporate servers operating on Microsoft Exchange email platforms and provided on-site technical support for enterprise users and systems.

I diagnosed and resolved complex hardware and software incidents, supporting service continuity and timely issue resolution for corporate environments.

I provided help desk and technical support services for corporate users, assisting with hardware, software, and end-user incidents.

I gained foundational experience in troubleshooting, customer support, incident handling, and enterprise IT operations.