Customer Success Manager | Implementation & Client Solutions

Led onboarding, solution design, and account health for an 80-account, $5.74M enterprise portfolio, sustaining 98% retention. Owned the end-to-end lifecycle for 17 Tier 2 accounts with 2,000+ employees, including a $923K TCV and 7,400-license renewal.

Demoed and positioned Career Hub, converting all three identified upsell opportunities in spring 2026. Built AI agent workflows for LinkedIn's Customer Success AI Council, advised customers on scalable L&D rollout plans, and used adoption data to lead the mid-market segment in FY26 activation and engagement growth.

Owned the post-sales customer journey and partnered with Sales and Product teams to execute implementation plans, remove adoption blockers, mitigate churn, and identify expansion opportunities.

Redesigned a mass data-entry process that eliminated hours of weekly manual work across 16 account managers while surfacing leadership insights. Delivered tailored value presentations for new and existing campus partners through in-person sessions.

Owned full-cycle NetSuite implementations from discovery and solution design through configuration, data migration, user acceptance testing, go-live, and post-launch support. Partnered with client stakeholders across industries to maintain scope, timelines, and adoption.

Managed API and third-party integrations using SuiteTalk, REST, and CSV imports. Defined data mappings, authentication requirements, and error-handling processes for client integrations.