I am a night-shift-ready remote worker with more than 15 years of experience in customer service, warehouse operations, production, delivery, and physically demanding work environments. I bring dependable attendance, calm communication, and the ability to perform effectively under pressure and in high-volume settings.
I currently run Plot-Pulse, an independent horror-fiction publishing and gaming operation. I manage daily content production, newsletters, social distribution, website administration, browser games, live updates, and reader communications.
I am technically comfortable with WordPress, browser tooling, SaaS platforms, troubleshooting, automation, and AI-assisted workflows. I learn new systems quickly and am prepared to work with help-desk software, chat queues, email support tools, and knowledge bases.
My background includes extensive direct customer interaction in retail, hospitality, food service, demonstrations, and office supply environments. I have experience answering questions, handling cash, resolving complaints, supporting customers, and collaborating with teams in fast-paced environments.
I also bring operational discipline from quarry, construction, lumber yard, warehouse, and hazardous-material delivery roles. I am self-directed, safety-conscious, comfortable with overnight schedules, and motivated to contribute reliable remote support and operations skills.
I built and operate an end-to-end horror-fiction publishing site, managing daily content, email newsletters, social distribution, reader announcements, and marketing copy.
I designed, launched, and maintain three browser games: Midnight Fist Lab, Bloodwing, and Hollow Hunt. I administer WordPress, deploy plugins, troubleshoot issues, improve performance, manage scheduled publishing automation, and support live updates and leaderboards.
Conducted in-club product demonstrations and food sampling while engaging shoppers and answering product questions.
Increased demo-driven sales by 116% during the first month and maintained that performance level throughout the role.
Performed production quarry work in a safety-critical environment and consistently worked toward daily output targets.
Trained new hires on equipment use, procedures, and safe work practices. Employment included periods from 2016 to 2019 and 2020 to 2021.
Worked on residential construction crews in deadline-driven and physically demanding environments.
Supported team production needs and completed assigned construction tasks while maintaining dependable on-site performance.
Supported lumber yard operations through material handling and order fulfillment.
Worked in a physical, operational environment requiring accuracy, organization, and dependable service.
Loaded and unloaded freight and supported warehouse logistics operations.
Performed physically demanding inventory and freight-handling work in a team-oriented environment.
Provided high-volume customer service across casino, retail, restaurant, and quick-service environments. Responsibilities included taking orders, answering questions, handling cash, and resolving customer complaints.
Worked effectively in fast-paced teams while maintaining professional communication and customer-focused service.
Delivered oxygen and nitrogen across Washington state while planning routes and meeting delivery schedules.
Handled hazardous materials responsibly and maintained reliable, on-time service for customers.
Worked as part of a residential construction crew in a physically demanding environment.
Supported deadline-driven project work and completed assigned on-site tasks.
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