IT Manager Benchmark Electronics Romania
Led IT operations and a cross-functional team of five engineers supporting more than 1,000 endpoints. Introduced KPI-driven workflows and executive reporting, sustaining a 99.9% uptime SLA for 12 consecutive quarters and reducing priority-one incidents by 40%.
Led infrastructure modernization initiatives, including migration of 40 physical servers to VMware ESXi clusters and a full migration of virtual infrastructure from VMware to Scale Computing. These initiatives reduced hardware footprint by 40%, lowered energy consumption by 25%, and reduced provisioning time from five days to one day.
Designed and operated enterprise backup, disaster recovery, storage, security, and monitoring capabilities using Veeam, Data Domain, EMC SAN, Synology NAS, Tenable, Rapid7, NetFlow, SNMP, WSUS, ConnectWise, and PDQ Deploy. Achieved a four-hour RTO, 15-minute RPO, successful quarterly disaster recovery drills, improved patch compliance to 98%, and PCI DSS compliance with no audit findings.
Automated Active Directory and Group Policy administration using MDT and PowerShell, improved account lifecycle controls, cleaned up more than 1,200 stale AD objects, and optimized DHCP/DNS and GPO configurations. Also migrated more than 500 mailboxes to Exchange Online, introduced Microsoft Teams, and managed vendor agreements below budget targets.