Inbound Call Agent 100 Insure
Screens and qualifies Medicare callers and transfers qualified callers to ExactCare Pharmacy.
- Location
- Enugu, Nigeria
- Desired salary
- Unspecified
- Work preference
- Remote Only
- Experience level
- Junior
About
Professional summaryCustomer Support Specialist with 6+ years of customer support experience, consistently achieving 95%+ customer satisfaction (CSAT) and 90% first-contact resolution. Experienced across inbound call support, technical support leadership, and field service engineering — skilled at resolving complex issues, guiding support teams, and delivering exceptional customer experiences. Languages: English and Igbo.
Experience
Career historyTeam Lead Technical Support Innovez Strategy
Field Service Engineer Fuel Fact Technology
Supporting 500+ FuelPay users.
Education
Learning historyEnugu State University of Science and Technology
Bachelor of Engineering (BEng), Electrical and Electronic Engineering
This professional hasn’t added portfolio projects yet.
This professional hasn’t listed any services yet.