Customer Success Manager

I am a customer success and relationship management professional with more than eight years of experience building lasting client and member relationships across B2B services, associations, and events.

I specialize in understanding client needs, maintaining engagement, and helping customers realize ongoing value. My approach combines proactive communication, thoughtful problem-solving, and a strong focus on trust.

At Lighthouse Consulting Group, I managed the full member lifecycle for national associations, including onboarding, engagement, benefits administration, and renewal. By improving these processes, I helped increase member retention by 20%.

More recently, I supported growth initiatives at Grove Point Marinas through market research, acquisition-target sourcing, and relationship-driven outreach. I also developed gifting and referral programs that generated pipeline and strengthened industry relationships.

I use engagement and retention metrics to identify risk early and take action before issues escalate. I am comfortable managing customer information and relationship workflows in Salesforce.

I am seeking a remote customer success opportunity where I can combine analytical insight with a customer-first mindset to help clients succeed and become long-term advocates.