Director of Site Reliability Engineering, DevOps and Cloud Platform Engineering

I built and lead a 50+ member Digital GCC engineering organization through six managers across Platform Engineering, SRE, DevOps, AI Tooling, Release Management, and Engineering Services. I own global platform strategy for a hybrid on-premises, Azure, and SaaS estate serving more than 5,000 engineering users and 885 projects across APAC, Europe, and North America.

I established enterprise SRE governance covering SLAs, SLIs, SLOs, proactive monitoring, major incident management, problem management, RCA, and three-level disaster recovery. These initiatives sustained 99.95%+ platform availability and reduced MTTR by 35%.

I lead AI/GenAI transformation, internal developer platform adoption, CI/CD standardization, vendor governance, cloud spend, capacity planning, and licensing governance. Key outcomes include 40% higher deployment frequency, 30% higher engineering throughput, two times release velocity, $1.2M+ in cost optimization, and $1.8M in avoided infrastructure cost through a zero-downtime VMware Tanzu-to-Proxmox migration.

I also led the engineering technology workstream for a manufacturing plant SAP implementation, coordinating engineering platform migration readiness, supplier tool migration into Jira, production cutover, and cross-functional delivery with Plant Engineering, SAP teams, Engineering IT, and external vendors.

I led Azure cloud transformation, DevOps modernization, and SRE initiatives for global enterprise clients, including SPR Netherlands and MetLife Japan. I directed teams responsible for cloud operations, cloud-native platforms, CI/CD, Terraform infrastructure as code, Ansible automation, DevSecOps, and reliability delivery.

I owned senior client engagement across technology strategy, solutioning, transformation governance, resource planning, engineering risk management, and delivery performance. I applied SRE principles, monitoring, automation, and self-healing practices to improve operational stability and efficiency under client service commitments.

I led a 24-member Global DevOps Centre of Excellence within Renault Nissan's India GCC, delivering CI/CD, release engineering, toolchain governance, and SLA management for more than 1,000 Nissan users across the US, Canada, APAC, and Europe.

I led the migration of Jira and Confluence to AWS and modernized CI/CD using Jenkins and Bamboo. I also governed Bitbucket source control, SonarQube and Nexus quality practices, and Ansible automation.

I established DevOps CoE standards including maturity assessments, KPI/KRA frameworks, continuous-improvement governance, proactive monitoring, incident management, and SLA controls aligned to Nissan's global technology strategy.

I led DevOps and engineering operations delivery for global managed-services clients including PayPal, Kodak, Xerox, and Computer Associates. My responsibilities included team leadership, CI/CD, cloud environment management, release planning, production operations, monitoring, incident management, RCA, and customer delivery governance.

For PayPal, I led a 24-member DevOps team supporting Global Credit Expansion on Google Cloud Platform, improving CI/CD, developer productivity, stage environments, and production operations. For Kodak, I led Jenkins CI/CD, cloud environment management, and Nagios/Icinga2 monitoring for R&D programs.

For Xerox, I managed release planning and build engineering across 10 to 13 production printer baselines. For Computer Associates, I led an 18-member Tier 2/3 managed support organization covering incident and problem management, PCI internal audit participation, knowledge governance, and support for global security customers.

I worked as a Senior Application Engineer supporting Cisco products. I provided technical application engineering and customer-focused support services.

This role strengthened my foundation in enterprise infrastructure, troubleshooting, technical support, and operational service delivery.

I worked as a Technical Support Engineer supporting Dell and Symantec products. I handled technical troubleshooting and customer support activities.

This early-career role developed my core expertise in technical support, issue resolution, customer communication, and IT operations.