I am an AI Product Manager with 11 years of experience building enterprise products across telecom, SaaS, fintech, and digital transformation domains.
I lead products from discovery and strategy through roadmap definition, solution design, Agile delivery, launch, and scale. My focus includes GenAI, RAG, agentic AI, enterprise search, and platform products.
I have delivered measurable business outcomes, including an AI ticket-triage solution that automated approximately 15,000 tickets per month at 92% accuracy, reduced MTTR by 40%, and generated approximately €150K in annual savings.
I work closely with engineering, design, executive stakeholders, control functions, customers, and cross-functional delivery teams. I am experienced in product governance, prioritization, pricing, KPIs, observability, and go-to-market planning.
I have led AI and data-driven initiatives including NLP sentiment analysis, LLM-enabled RAG workflows, cloud cost optimization, customer onboarding improvements, and enterprise billing-platform capabilities.
I bring a strong combination of product strategy, technical fluency, stakeholder management, and delivery leadership, with certifications in CSPO, SAFe, product analytics, and generative AI.
Led discovery, pricing, solutioning, and governance for AI products serving SaaS clients.
Scoped agentic AI and RAG MVPs, including a voice-agent marketplace, translating client needs into product opportunities and implementation plans.
Led the 0-to-1 launch of a hybrid AI ticket-triage product using an ML classifier and RAG with LLM fallback. The system automated approximately 15,000 tickets monthly at 92% accuracy, reduced MTTR by 40%, and saved approximately €150K annually.
Owned the roadmap for a cable-order and provisioning platform serving 100K customers and led an 11-member squad to 90% on-time delivery. Reduced release slippage by 35% through platform risk management and improved cloud infrastructure cost by 25% through an AWS FinOps optimization framework. Mentored junior product managers in Agile delivery, backlog management, and stakeholder communication.
Delivered a 0-to-1 DistilBERT-based sentiment-analysis pipeline for real-time customer feedback. The initiative enabled targeted product fixes and helped increase NPS from 21 to 35 over three years.
Owned end-to-end delivery of platform features, aligning engineering and UI/UX teams on requirements and improving tax-calculation accuracy by 40%. Led discovery across 15 enterprise clients, helping reduce support tickets by 30%, and redesigned the client onboarding funnel to reduce client cycle time by 50%.
Owned PRDs, requirements, and acceptance criteria for billing-platform features, enabling on-time go-to-market delivery and compliance-ready launches for enterprise clients.
Defined pricing and subscription tiers for digital treasury products using segmentation analysis across 500+ enterprises, contributing approximately $200K in ARR. Led VAT/GST go-live activities across six markets, including requirements, data mapping, and UAT under strict regulatory deadlines.
Led structured gap-analysis sessions with stakeholders and secured early client sign-off, reducing post-build requirement changes and rework by 30%.
Created empathy maps, user personas, and journey maps for order-to-cash workflows, identifying critical friction points and reducing invoice and dunning escalations. Improved release quality through RTM-based traceability, testing, and root-cause analysis, reducing repeat defects by 45% and production defect leakage by 20%.
MBA, Finance
Master of Business Administration in Finance.
B.Tech, Information Technology
Bachelor of Technology in Information Technology.
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