Product Owner | Service Delivery | IT Operations

I am a Product Owner focused on service delivery and IT operations, with a technical background in systems administration and production support. I work to ensure operational readiness, reliable service standards, and effective coordination across teams.

I have experience managing delivery priorities for core operational functions, including batch operations, monitoring operations, incident escalation, and 24/7 support environments. I focus on service commitments, deadlines, operational controls, and stakeholder communication.

I lead planning, governance, and documentation for high-risk technical activities such as firewall migrations, disk renewals, and disaster recovery initiatives. I use structured runbooks, risk tracking, approvals, dry runs, and handover processes to support controlled delivery.

During critical production issues, I act as an operational point of contact, coordinating stakeholders, escalations, corrective follow-up, and business communications. I also support service transition, roster planning, capacity discussions, and dependency management.

My earlier experience in system administration, software engineering, production support, technical support, and help desk services gives me a practical understanding of technical operations. I am committed to improving documentation, ticket handling, escalation processes, and cross-team accountability.

I am also interested in using AI-enabled knowledge and documentation platforms, including integrations with Microsoft Teams and SharePoint, to make operational procedures easier to discover and maintain.