AI and Data Transformation Leader

Directed a multi-workstream agentic AI programme for a global FMCG organisation, covering agent build, skills repositories, governance, and capability transfer. Engaged senior stakeholders including the Business Group President, CDIO, CFO, CMO, CSCO, and function heads.

Held design authority for agent delivery in a constrained enterprise environment and established governance for agent ownership, versioning, lifecycle management, quality standards, and reuse. Created an Agent Maturity Framework to measure agent value across process automation, audit, analytics, insight, and training use cases.

Lead enterprise AI transformation engagements for SMB and enterprise clients in regulated sectors, from requirements capture and AI roadmap design through production deployment and capability handover. Use a structured five-stage delivery methodology to identify high-ROI automation opportunities and align AI implementation with client systems, data environments, and operating constraints.

Direct development of a multi-tenant SaaS client onboarding and lifecycle platform for regulated advisory businesses, owning the product brief, schema design, and phased delivery plan across a distributed team. Developed AI training programmes adopted by more than 180 professionals and structured commercial partnerships across the UK, EU, US, and India.

Led an enterprise-wide data and reporting transformation programme for a global SaaS organisation, establishing a single source of truth, improving data quality, and enabling analytics-led decision-making. Partnered with the CFO, CIO, executive leadership, and business functions including IT, product, sales, marketing, and HR.

Owned data platform strategy and oversaw the architecture, design, and build of an enterprise platform integrated with Salesforce, SAP, ServiceNow, and functional systems. Established the data governance operating model, stewardship roles, accountability framework, Data Council, quality processes, Jira controls, and BAU transition plans.

Led the Decision Intelligence and GenAI roadmap for Global Supply Chain across a £16M+ programme portfolio. Delivered advanced analytics capabilities supporting inventory optimisation, ESG performance, and operational predictability while managing a team of 24.

Acted as business product lead for GenAI assistants, control towers, digital twins, automated forecasting, and shipment optimisation. Established an AI product governance lifecycle from POC through value realisation and led replatforming of 112 supply-chain reports to an Azure and Databricks data lake with a common data model and Power BI reporting.

Managed data strategy delivery for GSK's ESG function, supporting the organisation's net-zero 2030 pathway across climate, water, deforestation, and waste management. Worked with sustainability, reporting, and operations leaders to define and implement enterprise data strategy across supply chain and operations.

Managed discovery, design, development, and productionisation of an MVP using internal and external data products to calculate volumetrics-based Scope 3 emissions. Supported SBTN, TCFD, and TNFD compliance while delivering initiatives in data platforms, integration, MDM, governance, analytics, KPI platforms, and vendor management.

Managed delivery of commercial analytics capability for a multinational business region covering China, Australia, Japan, New Zealand, Singapore, Canada, and Taiwan. Led a multidisciplinary team of data engineers, analysts, visualisation developers, and QA analysts.

Served as Scrum Master and delivered an accelerated strategic proof of concept with internal and Tier-1 consulting teams. Managed strategic alignment with global analytics leads, change review boards, and programme backlogs using Azure, Databricks, Power BI, and Jira.

Delivered lead analytics, web analytics, marketing operations optimisation, and conversion-rate optimisation capabilities for a financial-services organisation. Worked with the CMO, Head of Sales, and Head of Strategy.

Managed CRM marketing automation requirements and implemented a master-data-management-aligned customer data governance framework for segmentation, lead qualification, and CRM integration. Conducted Google Analytics and Google Tag Manager audits and delivered end-to-end sales funnel tracking.

Delivered enterprise analytics capability uplift across global business units, covering sales, commercial, operations, health and safety analytics. Worked with programme, finance, sales, IT, and operations leaders.

Developed analytics maturity roadmaps, global CRM change management, sales and margin incentive reporting, and health and safety dashboards. Embedded Agile analytics service operations using daily scrums and fortnightly delivery sprints.

Led delivery of a one-stop analytics platform using Power BI for sales, commercial, and supply-chain analytics. Enabled stakeholders across functions, geographies, and management levels to explore, diagnose, and improve organisational performance.

Applied data governance standards to tailor metrics by user role, developed user stories and functional requirements, and managed sponsors, stakeholders, and vendors to support on-time delivery.

Led the Business and Analytics Consulting Practice, delivering service-delivery engagements, pre-sales support, consultant mentoring, and target operating model transformation. Managed a team of 19 and served as key account partner across more than 30 projects for FTSE 100 clients.

Managed project delivery through Jira and implemented Zoho CRM to automate customer research and sales processes.

Led customer data management, data engineering, CRM administration, system integration, sales analytics, customer analytics, and product analytics. Supported product development for food supply-chain audits serving more than 7,500 customers across 300+ sustainability parameters.

Delivered MDM and data quality processes for customer and product domains, implemented Salesforce-driven automation, and developed reporting with Power BI and Salesforce. Led GDPR assessments, Salesforce Classic-to-Lightning migration, Pardot and Xero integration, and vendor management.

Designed and embedded a business analytics and reporting framework for the Supply Chain PMO, enabling global stakeholders to monitor business-critical KPIs and lead metrics.

Managed delivery of approximately £5.5M in commercial analytics through a continuous-improvement programme, outperforming the 2016 target by 22%. Managed supplier and operations stakeholder engagement, governance workflows, benefits auditing, and reporting.

Delivered business analysis, supply-chain strategy, logistics, supplier management, product lifecycle management, CRM, data warehousing, trade promotion, mobile sales force automation, infrastructure management, and public-sector implementation assignments across clients including GSK, Philip Morris, Coca-Cola, Emerson, ESP Global, and state government offices in Maryland and Arizona.

Led supply-chain initiative monitoring, business-change delivery, application and dashboard capability delivery, ITIL-aligned business-service restructuring, ETL delivery, process mapping, process blueprints, vendor selection, requirements discovery, solution estimation, RFP/RFQ responses, and marketing campaigns.

MBA in Systems and Marketing.

Bachelor of Technology in Information Technology.

Diploma in French Foreign Language and Culture.

Executive education programme in business strategy.

Autumn short-term course in graphic design.