Project Manager | Client Relations and Operations Manager

Launched a new project from inception and onboarded its first client, coordinating project setup and translating client requirements into operational delivery activities.

Manage client communication, meetings, follow-ups, feedback, and issue resolution while overseeing daily project delivery. Coordinate workflows, timelines, and reporting across employees, management, and clients, addressing operational challenges and improving processes.

Lead recruitment activities from sourcing and screening through selection and onboarding. Support employee engagement, performance follow-up, and retention.

Supported client relationship management, lead generation, business development, and market and competitor research.

Coordinated employee engagement, HR documentation, internal communication, and performance follow-up with management and operations teams.

Managed end-to-end recruitment, including workforce planning, sourcing, assessments, hiring coordination, and onboarding. Developed employer-branding initiatives to improve talent attraction and candidate engagement.

Supervised and coordinated approximately 30 team members across daily operations, workflows, and service delivery.

Monitored team performance, maintained operational records, and prepared reports to support management follow-up. Coordinated students, employers, industry partners, and internal teams through meetings, presentations, and training activities.

Managed sourcing, screening, onboarding, and lead follow-up processes, resolved operational issues, and improved team coordination.

Managed real-estate client relationships, assessed client requirements, and maintained regular follow-ups throughout the sales process.

Handled client concerns and negotiations, coordinated property visits, and supported customer retention.

Tracked leads, client acquisition, and sales activity through CRM systems.

Support individual clients with education and visitor-visa application preparation, documentation, and follow-ups.

Maintain confidential client information and coordinate responses to application-related questions.

PhD in Physics, in progress.

Completed MPhil in Physics with a GPA of 3.7/4.0.