Cloud Support Administrator (Linux Administration & Production Support) Wipro Technologies
Supported a 5,000+ server enterprise and cloud-hosted environment while maintaining 99.9% service availability and SLA compliance. Monitored system health and triaged more than 20 infrastructure alerts daily using Dynatrace, helping reduce production incident resolution time.
Resolved over 20 incidents and service requests each month through ServiceNow while meeting SLA targets. Performed Linux administration tasks including user management, LDAP provisioning, permissions, LVM, and filesystem management.
Executed SCTask/CTask activities, change creation, and pre-check and post-check validations during maintenance windows. Troubleshot CPU, memory, disk, boot, and network issues and created SOPs and runbooks to improve reliability and reduce recurring incidents.