Change Management and Program Operations Leader

Introduced an engagement toolkit, services intake form, and ServiceNow SPM roadmap that became the Ethics and Compliance team's single source of truth within two months. Built governance and intake processes to improve operational visibility and coordination.

Developed readiness plans for the Legal Counsel Center platform transition, aligning Legal Investigations, Workplace Investigations, and Employee Relations. Led change management for a global CMMC announcement to Public Sector Sales and owned the Chief Ethics and Compliance Officer thought leadership program.

Translated business priorities into executive presentations, talk tracks, and employee communications. Identified VP speaking opportunities and drafted LinkedIn content for senior leaders.

Managed a Customer Success peer-recognition program from nomination intake through AI-assisted review. Co-managed the recipient announcement town hall, including the flow of show and event scripting.

Led change management for the Highspot-to-Adobe Digital Asset Management migration, supporting approximately 600 affected users.

Created communications plans and managed review, approval, and deployment workflows for product, program, and Training and Certification launches.

Created communications plans, toolkits, and rollout resources for global sales, services, and partner teams through pilots, go-lives, and workflow changes.

Partnered with change management and learning consultants to deliver Prosci-aligned readiness and adoption plans for global initiatives.

Reduced legacy intranet content by 50% and redesigned information architecture across more than 300 pages.

Coached content owners on a new publishing model, improving knowledge organization and the management of digital content.

Owned marketing and communications for the Red Hat OPEN partner program, creating messaging frameworks, launch templates, and multilingual content for regional teams. Built more than 100 reusable partner and internal assets.

Delivered live demos and workshops at partner conferences and produced five partner-success videos focused on onboarding and product learning. Used Tableau and training dashboards to identify high-interest product topics and guide marketing investment decisions.