Operations and Project Management Leader

Led strategic initiatives across operations, administration, procurement, business expansion, and corporate programs. Launched an insurance feature that generated PHP 1M–2M in monthly passive revenue and launched the AngCars vertical by establishing operating procedures, execution readiness, and cross-functional stakeholder coordination.

Led a company-wide procurement transformation that eliminated long-standing operational backlogs across inventory management, vendor partnerships, and office improvement projects. Developed procurement policies, operational playbooks, and performance dashboards, contributing to an 8% cost reduction versus budget targets.

Managed large-scale acquisition, onboarding, training, and workforce enablement programs supporting rapid business growth. Redesigned recruitment and onboarding operations through digital registration, scheduling, virtual training, and workflow improvements, reducing turnaround time and doubling driver acquisition.

Designed and executed the Rent-a-Biker initiative during the COVID-19 pandemic, helping sustain income for approximately 300 riders daily. Also managed RT-PCR Saliva Home Service operations with the Philippine Red Cross and rebuilt virtual and in-person training curricula to improve scalability, engagement, CSAT, and NPS.

Oversaw city-wide operations in Cebu, including stakeholder engagement, team management, performance improvement, and operational execution. Increased ride volume through coordinated marketing campaigns, incentive programs, and operational initiatives.

Improved team performance and culture through coaching, workload optimization, issue resolution, and process automation.

Developed and optimized acquisition and onboarding processes for GrabBike and GrabExpress during the early growth stage of the business.

Supported market expansion and stakeholder engagement initiatives by improving onboarding operations and acquisition workflows.

Supported business growth through strategic networking, lead generation, and client acquisition activities.

Consistently achieved 100% of client acquisition targets while developing business relationships and supporting sales pipeline growth.

Developed restaurant and corporate client acquisition through sales, account management, and service program development.

Redesigned the corporate services program and supported planning and implementation of new service offerings, including grocery and electronics delivery solutions.

University Scholar for one semester and College Scholar for two semesters.