People Implementation & Process Optimization Manager

Lead discovery and process-design initiatives across People, HR, IT, Operations, Talent, Learning and Development, Finance, and practice leadership. Translate stakeholder input into workflows, ownership models, implementation steps, SOPs, checklists, guides, onboarding materials, project plans, and tracking tools.

Coordinate the employee onboarding journey and support acquired-practice integration and Day 1 readiness. Track milestones, risks, gaps, dependencies, and action items; facilitate accountability discussions; and identify opportunities to simplify workflows, reduce manual work, and improve employee and practice experiences.

Led cross-functional integration initiatives supporting organizational growth, coordinating workstreams, timelines, communications, dependencies, risks, and operational readiness across Integration, HR, IT, Operations, Finance, Revenue Cycle, Procurement, and practice leadership.

Evaluated integration workflows, identified process gaps and unclear handoffs, and helped standardize repeatable practices for acquired practices. Built project plans, milestone trackers, action logs, readiness resources, and status updates, while supporting diligence-to-launch transitions, Day 1 readiness, post-go-live handoffs, and coordinator onboarding.

Led integration activities for new and acquired healthcare locations, coordinating IT configuration, revenue cycle readiness, operational workflows, equipment assessments, implementation milestones, vendor transitions, policy rollouts, and data-migration readiness.

Coordinated go-live preparation, post-conversion stabilization, training, and adoption of new systems and operating processes. Partnered with providers, office teams, and corporate stakeholders to communicate changes, resolve implementation issues, monitor KPIs, and improve workflow efficiency.

Managed end-to-end SaaS client onboarding and implementation, including requirements gathering, project milestones, stakeholder coordination, training, issue resolution, adoption, and post-launch support.

Led structured 90-day onboarding programs and created implementation documentation, recap reports, and scorecards. Reviewed KPIs and software utilization to identify workflow, data, and adoption improvements that strengthened client outcomes.

Directed operations across five healthcare locations, overseeing HR activities, credentialing, revenue cycle management, compliance, workforce planning, financial performance, and operational readiness. Led hiring, onboarding, payroll, benefits, and team development while establishing scalable multi-site workflows.

Partnered with providers and senior leadership to improve patient experience, production, collections, and growth initiatives. Managed vendor relationships, procurement, capacity planning, financial reporting, and P&L performance for practices generating more than $3 million in annual revenue, while supporting OSHA, HIPAA, and regulatory initiatives.