I am a bilingual Operations and Support professional with more than three years of experience coordinating B2B accounts, onboarding users, and resolving stakeholder issues. I communicate professionally in English and Spanish and support international clients through complex workflows.
I have led onboarding and training for associates and external contractors, ensuring adherence to standardized workflows, safety requirements, and operational procedures. I focus on clarity, accuracy, and a positive experience throughout the adoption process.
In B2B account management, I have served as a primary client contact, reconciled discrepancies, resolved issues through active listening and empathy, and maintained zero-error financial and account data processes.
I have experience coordinating vendors, logistics providers, commercial stakeholders, on-site teams, and suppliers. My cross-functional communication skills help keep projects moving while maintaining strong client and stakeholder relationships.
I bring a continuous-improvement mindset, advanced Excel capability, CRM and ERP familiarity, and a background in civil engineering. I am seeking an onboarding project management role where I can help clients successfully implement workflows and achieve value from their platforms.
Onboarded and trained new associates and external contractors on standardized workflows, safety standards, and operational procedures.
Coordinated communications among vendors, logistics providers, and commercial stakeholders. Led continuous-improvement initiatives that streamlined workflows and reduced operational costs by 25%, while resolving daily operational and logistical challenges.
Served as the primary bilingual point of contact for remote B2B clients, guiding them through complex workflows and platform adoption.
Reconciled discrepancies, resolved client issues through active listening and rapid conflict resolution, and managed account data and financial disbursements with zero errors.
Directed daily coordination and communication for an on-site team of 25 workers and external suppliers.
Collaborated with cross-functional stakeholders to resolve shortages, maintain client satisfaction, and prepare structured progress and follow-up reports for leadership.
Bachelor's Degree, Civil Engineering
Research Internship, Infrastructure Testing
Conducted technical research, data analysis, and data-flow management for infrastructure testing projects.
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