Chief Human Resources Officer

Reported directly to the CEO and directed enterprise people strategy for three hospitality brands, more than 80 locations, and over 3,700 employees across California, Nevada, Minnesota, and other markets. Presented strategic people KPIs to the board and advised executives on workforce strategy, labor cost, organizational risk, and high-impact people decisions.

Led a five-person HR team and managed a $660K HR budget. Supported the Buca di Beppo integration, unified HR processes and PTO practices across brands, directed closure and workforce-reduction activities, and managed executive-level labor relations including collective bargaining, CBA administration, grievances, and arbitration preparation.

Automated payroll and new-hire processes through ADP Workforce Now, generating $1.2M in annual savings, and delivered approximately $300K in additional savings through labor-cost management, risk controls, and process improvements. Oversaw payroll, benefits, retirement administration, multi-state compliance, talent reviews, succession planning, and HR technology initiatives.

Directed HR strategy and people operations for complex, multi-shift operations, partnering with business leaders on workforce planning, staffing, employee relations, performance, compensation, benefits, onboarding, and leadership capability.

Reduced employee turnover by 35% through leadership development, engagement, retention, and manager-accountability strategies. Reduced annual recruiting expense by $120,000 by improving sourcing strategies, recruiting workflows, and employer branding.

Designed and delivered leadership training on coaching, performance, and accountability, while leading sensitive employee-relations matters and investigations.

Managed HR operations for more than 700 employees in a regulated manufacturing environment, including high-volume recruiting, workforce planning, onboarding, employee relations, compensation, and benefits support.

Coached operational leaders on performance management, conduct, investigations, documentation, corrective action, and HR compliance.

Established the HR function from the ground up as a business executive, implementing policies, recruiting, onboarding, employee relations, performance management, and compliance practices to support organizational growth.

Created scalable policies, documentation standards, and manager tools. Developed, coached, and mentored managers and emerging leaders to strengthen the leadership pipeline.

Served as a senior HR partner to business leadership on organizational design, staffing, and growth planning.

Managed HR operations for more than 1,000 employees across multiple regions in a highly regulated public-sector environment. Responsibilities included high-volume recruiting, onboarding, compensation support, policy administration, and recruiting and onboarding standardization.

Reduced employee turnover and employee complaints by 40% through employee-relations investigations and termination oversight. Advised leaders on performance management, policy interpretation, and compliance.

Joined as Senior Human Resources Manager and was promoted to Director within one year. Led multi-state HR operations in a highly regulated environment, overseeing recruitment, employee development, performance management, workforce planning, payroll-related HR activity, and HR administration.

Advised military and civilian senior leadership on workforce planning, staffing, policy compliance, and employee development across multiple locations. Improved performance-management processes, administrative controls, and talent initiatives.

Oversaw bi-weekly payroll-related HR activity and personnel actions supporting a $300K bi-weekly payroll with zero errors. Designed safety training and workforce-development programs that reduced work-related injuries by 50%, and oversaw five motorpool operations supporting the 3rd Infantry Division.