HR Operations and People Support Professional

Serve as a key Human Capital contact for internal and external stakeholders across the Sanlam Group. Investigate and resolve employee queries across South Africa and Namibia relating to payroll discrepancies, leave, benefits, HR policies, and HR systems, coordinating or escalating complex matters when needed.

Support employee lifecycle processes including onboarding, documentation, benefits enrolment, employee self-service guidance, and systems troubleshooting across SAP HR, SAP ESS, SAP SuccessFactors/MyWorkspace, JIRA, and CA Service Desk. Liaise with medical aid and insurance providers, support B-BBEE and labour compliance audits, review service-delivery reports, and collect monthly trend data.

Contributed to the development and testing of an AI-powered HR chatbot by translating HR policies and procedures into employee-focused questions and answers. Completed a six-month Talent Acquisition job-shadowing placement supporting graduate applications, verifications, FAIS checks, reference checks, interviews, and onboarding.

Supported recruitment administration and candidate communication throughout the recruitment process. Coordinated interview scheduling and prepared employment contracts and onboarding packs.

Maintained recruitment records, tracked candidate progress, processed exit documentation and UIF forms, and liaised with payroll regarding employee data submissions.

Maintained personnel records and supported leave administration and timesheet verification for the non-profit organisation.

Coordinated training logistics, maintained HR documentation, and prepared monthly and quarterly HR and leave reports for management.

Administered employee files, payroll documentation, and HR data updates in a contract HR administration role.

Supported disciplinary and grievance case administration in collaboration with the HR Manager.

Supported the full recruitment cycle, including graduate programme administration, induction training, and interview coordination. Assisted with appraisal and performance-management activities, coaching, learning and development, and training-file administration.

Supported employee engagement initiatives, wellness days, corporate social responsibility activities, and Employment Equity awareness. Served on the Employment Equity committee.