IT Director | Global IT Operations & Support Engineering Leader

Oversaw digital workplace operations, vendor performance, and service resilience for Messaging, Workplace, and GenAI platforms used by 14,400 employees and supported by approximately 100 engineers worldwide.

Reduced operational-risk approval time from three weeks to one week through improved documentation and stakeholder alignment. Maintained a 96% change-request quality rate, enabled the Microsoft 365 Copilot rollout following a 3,000-user pilot, supported ChatGPT Enterprise readiness, and managed SOC 2 access recertification for more than 20,000 identities.

Led global Corporate IT across AMER, EMEA, and APAC as a senior leadership team member reporting to the CISO. Managed €1.5M in OPEX/CAPEX and administered Google Workspace, Slack, and Zoom.

Built the function from one technician into an eight-person global engineering team and established Service Desk, IT Operations, PMO, and business relationship management capabilities. Reduced onboarding from five days to one day, reduced ticket volume by 30%, improved security through Zero Trust and IAM initiatives, and avoided additional ServiceNow costs by implementing Jira Service Management.

Built and led OCI Cloud Operations for EMEA while supporting global 24x7 operations in Oracle's large-scale enterprise environment. Operationalized 100 internal and external applications across production, DevOps, HR, and laboratory environments.

Enabled the NGCC final go-live following AWS-to-OCI migration, eliminating approximately $250K per month in AWS hosting costs. Established an operations capability framework covering DBA, Exadata, Linux, Git, Terraform, Kubernetes, and Chef, and managed an approximately $1M annual infrastructure budget.

Created regional teams across EMEA, AMER, and APAC to provide global 24x7 infrastructure delivery. Managed multi-site engineers and led deployments and M&A activities without service disruption.

Introduced a global gatekeeper model coordinating Confluence and PagerDuty rotations for approximately 200 engineers. Improved critical-service resolution from around two weeks to five days, modernized operations across approximately 50,000 Microsoft servers through SCCM patching, and standardized incident severity, SLA, SLO, TTR, and MTTR practices.

Delivered a secure global virtualized Samba platform on Oracle Enterprise Linux integrated with Oracle IDM and LDAP for approximately 140,000 employees. Served as both project manager and technical consultant for the delivery.

Simplified maintenance through VM-based deployment, retired 60 legacy servers, and reduced licensing costs using open-source technology. Directed global M&A and infrastructure deployments and mentored more than 200 engineers through KCS, documentation, Confluence, and support governance.

Built Sun's first Linux/x86 enterprise support capability for premium mission-critical customers following the Cobalt acquisition. Defined operating models, training, and global support standards, and trained Tier 1 through Tier 4 engineering teams worldwide.

Provided multilingual 24x7 support for strategic customers and progressed from Support Engineer to Mission Critical Engineer. Served as regional SPOC for data-center operations across France, Spain, and Portugal, supporting Sun Ray and clustered endpoint environments across three regions.