AI/ML Engineer Blue Cross Blue Shield (BCBS)
I engineered a BERT-based clinical NLP pipeline for multi-label ICD-10 code mapping across 2.3 million unstructured member records. The solution eliminated 14,000 manual review hours and $1.3M in annual rework costs.
I architected a real-time fraud detection ensemble using XGBoost, LightGBM, and Isolation Forest over Apache Kafka event streams. The production system surfaced $8.2M in fraudulent claims within 90 days while sustaining sub-80ms inference latency across 1.4 million daily transactions.
I built an end-to-end MLOps platform with MLflow, automated monitoring, drift detection, and Apache Airflow retraining workflows, reducing deployment cycles from 21 days to 4 days across 18 production models. I also fine-tuned Llama 2 with RLHF for a member-benefits chatbot serving 400,000 daily queries and delivered a LangChain and Pinecone RAG solution for clinical-document retrieval.