I am a customer-focused administrative professional with a Bachelor's degree in Secretarial Education and practical experience in front-desk operations, sales, customer service, and office support.
I handle customer enquiries, complaints, payments, bookings, records, and routine administrative tasks calmly and accurately. I am comfortable communicating with clients through email, phone calls, and WhatsApp.
My experience includes supporting hotel guests, restaurant customers, and office users while maintaining accurate records, daily logs, and documentation. I can coordinate appointments, follow up on tasks, and escalate issues when needed.
I am proficient with Microsoft Office, Google Workspace, Gmail, Zoom, WhatsApp, and CorelDRAW. I also have experience with document typing, formatting, printing, scanning, data entry, and basic digital payment support.
I am reliable, adaptable, and quick to learn new tools. I am available for remote work with clients in any country and can work flexible hours across time zones.
Took customer orders, provided menu recommendations, and handled payments accurately in a busy restaurant environment.
Built repeat customer relationships through friendly, attentive service while remaining calm and accurate during high-volume periods.
Managed guest check-ins, front-desk payments, booking enquiries, phone calls, and email communications. Maintained accurate guest records and daily logs.
Resolved guest complaints and customer issues promptly, and helped manage staff disputes to support smooth service delivery.
Organised and updated results, attendance records, and other office data using Microsoft Excel. Typed, formatted, printed, scanned, and photocopied documents accurately.
Assisted customers with online school-fee payments, basic digital services, correspondence, and routine office requests. Created simple invitation-card designs using CorelDRAW.
Bachelor's degree, Secretarial Education
Completed a Bachelor's degree in Secretarial Education.
This professional hasn’t added portfolio projects yet.
This professional hasn’t listed any services yet.