Customer Support Specialist Transunion
- Advised customers via phone on disputing credit reports; adding and updating financial information; fraud victim resources
- Learnt about GDPR's importance and necessity
As an eBay Account Manager at a clothing retailer, I manage and moderate one of the top-rated eBay sellers in Lithuania, ensuring customer satisfaction, production quality, and platform compliance. I communicate with shipping service providers and partners, monitor and evaluate new listings, and analyze eBay algorithms and policies.
I graduated with a Bachelor's degree in Creative and Professional Writing from the University of Derby in 2020, where I gained skills in writing and editing various genres and formats, such as feature articles, blogs, and item descriptions. I also hold a Certificate of Achievement in Feature Writing from the University of Kent, and I have a portfolio of published work on Canva and WordPress. I am passionate about history, music, and basketball, and I enjoy using my creativity and professionalism to create engaging and informative content.
- Advised customers via phone on disputing credit reports; adding and updating financial information; fraud victim resources
- Learnt about GDPR's importance and necessity
- Drew up search plans for needed positions
- Identified and shortlisted potential candidates
- Arranged and conducted interviews with candidates
- Evaluated potential candidates’ resumes
- Discussed further application and employment processes with selected candidates
- Summarised and forwarded needed information about potential candidates to clients
· Writing and editing item descriptions
· Product photo preparation and editing · Production quality control
· eBay account moderation and management
· Customer support
· Production quality control
· Statistics data entrance and keeping
· Communication with shipping service providers and partners · Monitoring and evaluating the quality of new listings
· Examining eBay platform algorithms and internal policies
High School Diploma
High School Diploma
Music Degree
BA Creative and Professional Writing
· Undertook comprehensive research and investigation
· Extrapolated historical conventions of form, genre and style
· Produced professional standard writing in a variety of
genres, forms and styles, which exhibited a growing awareness of emerging forms and methods of delivery to a varied audience
· Work within a given time-frame, in an entrepreneurial capacity, displaying an advanced responsibility for quality and approval of the work
· Engaged critically and enthusiastically with advancing technologies which may impact on human interaction and communication
· Demonstrated to a high degree the nuances of language and articulation
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